Strategic & Administrative Manager

The City of Roanoke is seeking a Strategic and Administrative Manager for the Department of Planning, Building and Development. This professional position leads the newly-formed Strategic Management and Administration unit. The Strategy and Administrative Manager oversees the centralized administrative personnel, resources, and functions to improve efficiencies and enhance service delivery, both internally and externally. Reporting to the Director and serving as a member of the PBD Leadership team, this position plays a crucial, continuing role in the department’s data collection, process improvements, and communications, especially as those areas relate to LEAN and DEI City initiatives.

The department is currently updating its Strategic Business Plan and will be launching a variety of related programs such as its Equity Action Plan. Clear, concise messaging is necessary to accurately convey and implement these policy initiatives. This position requires a Bachelor's degree with major course work in finance, accounting, business, marketing, or communications or related field. Three to five years of experience in contract administration, financial management, or equivalent combination of education and experience.

Three years of leadership/supervisory experience or demonstrated effectiveness in project management will be considered.

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is an exempt position.

Responsibilities include interviewing, hiring, onboarding, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Identifies, develops, and implements LEAN continuous improvement strategies for the Strategic Management and Administration division. Implements equitable workloads and training opportunities for all direct reports. Develops and implements cross‑training plans to ensure both career progression and succession planning within the division.

Implements equitable workloads and training opportunities for all direct reports. Develops and implements cross‑training plans to ensure both career progression and succession planning within the division. Works effectively as a member of PBD Leaders team to plan, develop, execute, and evaluate policies and programs to implement the Strategic Business Plan and its resulting departmental programs and initiatives, including the Equity Action Plan, the Certification of Occupancy program, and third‑party contracting;

maintains current knowledge of PBD policy positions and City programs, projects, services, and issues. Monitors all department processes and uses data collection to identify and evaluate relevant measures, with special emphasis on capturing DEI information related to permitting and application processes; seeks to establish and implement best practices; identifies and recommends potential LEAN initiatives across all divisions. Serves as de‑facto Communications Officer, aiding the department in all communication matters.

Assists the Director in implementing equitable career progression and succession planning across all divisions. Assists with the preparation, monitoring, and management of department budget. Coordinates, plans, develops, promotes, and implements a comprehensive communication plan that includes print materials, customer surveys, web pages, and social media accounts; serves as “guardian of the PBD brand” to ensure that information delivered by the department resonates with the community and intended audience while conforming to established City…