Office Manager

ECS Limited is seeking an experienced engineering leader to manage our Roanoke office. The Office Manager is responsible for the overall leadership, operational execution, performance, and strategic growth of the branch. This role has full accountability for financial results, operations, staff development, client relationships, safety, and execution of company objectives across all departments, groups, and satellite offices within the branch. The Office Manager leads all staff aligning with company standards, safety expectations, and strategic objectives while demonstrating ECS Core Values.

Responsibilities:

Leadership & People Management

• Provides overall leadership and direction for the branch, including all departments, service lines, and satellite offices
• Provides direct supervision, coaching, mentoring, guidance, and accountability for senior leaders, including Department, Group Managers, and Assistant Branch Manager
• Leads performance management processes, including goal setting, evaluations, coaching, promotions, improvement plans, and succession planning for the office
• Leads recruiting, onboarding, training, and retention efforts for the office
• Leads a collaborative, high-performance culture that emphasizes accountability, professional growth, and employee engagement
• Develops, builds, and leads an effective organizational structure aligned with departmental workload, growth objectives, and service offerings
• Communicates branch, subsidiary, and corporate initiatives to staff and leads their implementation at the local level
• Serves as the primary ambassador of company values and leadership expectations with the branch

Technical & Project Oversight

• Oversees branch-wide operational consistency, ensuring adherence to company procedures, standards, and risk management practices
• Oversees the departments and groups and their ability to properly perform work
• Provides senior technical review and oversight of key deliverables, reports, and complex projects, as appropriate
• Ensures consistent application of quality control, safety practices, and standard-of-care expectations across the branch
• Serves as an operational resource for resolving scheduling conflicts, staffing constraints, and interdepartmental coordination issues
• Maintains awareness of industry standards, codes, and best practices relevant to the office
• Supports the development and improvement of technical practices, training programs, and standardization initiatives for the office
• Directs leadership to align technical practices and resource utilization across offices
• Supports, develops, and leads branch-level standardization, training, and continuous improvement initiatives

Financial & Operational Management

• Oversees the office's financial performance, including revenue, profitability, utilization, backlog, overhead control, and key performance indicators (KPIs)
• Oversees invoicing, contract compliance, change management, and collections across departments and/or groups
• Performs staffing forecasts and workforce planning to balance efficiency, growth, and employee development
• Ensures compliance with company policies, procedures, and risk management practices
• Owns full responsibility for office profit and loss (P&L) performance
• Develops and executes office budgets, revenue targets, financial goals, and business plans
• Monitors financial key performance indicators (KPIs) and operational metrics to identify trends, risks, and opportunities for improvement

Client & Business Development

• Develops, maintains, and grows strong client relationships within the market
• Oversees office business development efforts in coordination with office leadership and business development
• Reviews and contributes to proposals, scopes of work, schedules, and fee…