Intake Specialist; Care Team - PT

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

Since 1948, The Rescue Mission of Roanoke has been on the mission of “Helping Hurting People in Jesus’ Name.” The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.

We are a non-profit, faith based, equal opportunity employer.

The Intake Specialist serves as the initial point of contact with guests seeking overnight stay in the emergency shelters. Responsible for completing the intake process while providing accurate, thorough, and timely documentation. Collaborates with care team and shelter team as appropriate.

Reports to:

Chief Executive Officer (CEO)

Hours of Availability:

Part-Time – 3pm – 8pm; 5 evenings each week

Compensation: $15.00/hour (non-exempt/hourly)

Our Team Members should exhibit the following:
Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.

Individuals must be willing to adhere to The Rescue Mission of Roanoke’s Statement of Faith & Code of Ethics.

Demonstrates a genuine interest in the safety and well-being of our guests and team members.

Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.

Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.

Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.

Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.

Ambitious to exceed expectations.

• Professional, friendly, and pleasant customer focused skillset
• Basic keyboarding skills to include Microsoft Office and database experience helpful
• Ability to work nights and weekends as scheduled

• Maintain professional, friendly and C.H.R.I.S.T. values while performing demanding tasks and during interactions with guests, team members and the community
• Serve as point of contact for guest assessment and intake process to include proper documentation and communication to appropriate team member(s)/supervisors
• Facilitate Coordinated Intake (Mission Tracker, Clarity, release of information, etc.)
• Active engagement with volunteers and interns; train and assist
• Provide support to Shelter teams; includes dining room and chapel supervision as available
• Attend company meetings as required
• All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.

• Prolonged periods of sitting.
• Prolonged - Communicating with others to exchange information.
• Prolonged computer use; computer screen exposure.
• Temperatures may vary depending on activity/events; indoor/outdoor exposure.
• Noise levels may vary depending on activity/event and/or location.
• Activity may include occasional stooping, twisting, turning, pushing, pulling.
• Lift up to 50 pounds; not repetitive.
• Occasional - Moving around to accomplish a task.

The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace.

We look forward to reviewing your qualifications!