CMC Nursing Operations Manager - West

Overview

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Employment Status:
Full time

Shift: Variable Hours

Requisition Number: 154412

The Operations Manager has rotating 24-hour accountability and responsibility for a direct care nursing unit/area providing a link between daily operations and achievement of organizational goals. The Operations Manager is responsible for creating safe, healthy environments that support the work of the health care team and contribute to patient and employee engagement. Provides day-to-day leadership for successful implementation and execution of goals, action plans, and objectives for the department.

Responsibilities include daily throughput of unit, patient experience rounding, employee rounding for engagement, quality monitoring of unit, planning of budget and managing expenses. Communicates, organizes, prioritizes, leads, facilitates, coaches and problem solves with reporting staff to ensure that goals and objectives are met. (Quality, Patient Experience, Employee Engagement, Staff Retention and Throughput). Works with other department leaders to carry out new health care services and performance improvement initiatives.

Positively and appropriately represents Carilion Clinic at public and professional meetings.

• Responsible for overseeing the day to day operations of a department as they relate to goals and objectives. Organizes, manages and controls departmental functions and resources in a collaborative and participative manner for optimal performance of service. These include: throughput of unit, quality, patient experience, and employee engagement.
• Coordinates resources to provide adequate staffing for department. Demonstrates effective team building and leadership skills. Establishes day-to-day priorities and directs staff task assignments. Facilitates teams in problem solving processes.
• Responsible for day to day monitoring of department budget, monitoring of expenses, and engaging in cost containment ideas.
• Responsible for supporting facility and organization mission, goals, values, and scorecard objectives.
• Creates a safe, comfortable and therapeutic environment for patients and families in accordance with standards and which is respectful of patient’s rights. Completes daily leadership rounding with a focus on quality and patient experience. Provides real time staff feedback and service recovery.
• Participates in the hiring and onboarding of new staff. Manages and maintains unit schedule with a focus on appropriate staffing mix to meet unit needs.
• Facilitates and coordinates daily Interdisciplinary Rounds to ensure efficient unit throughput.
• Collaborates with medical staff to ensure effective and quality patient care. Escalates concerns to Nursing Unit Director as appropriate.

Education: Graduate of school of professional nursing. BSN required. For Non-Magnet Facilities - BSN is required within 18 months of hire/transfer.

Experience: At least 2 years in a clinical nursing role.

Licensure, certification, and/or registration: Currently licensed as Registered Nurse in the Commonwealth of Virginia. In Psychiatry and Behavioral Health, de-escalation training must be successfully completed within 4 months of hire and then maintained going forward. Licensure and/or certification in medical or management related discipline preferred.

Life Support: AHA BLS-HCP required. May be required to obtain/maintain BLS, ACLS, PALS, NRP based on specific work unit.

Other

Minimum Qualifications:

Demonstrates excellent problem-solving, interpersonal, communication, team leadership, priority setting and work competency skills. Promotes a respectful, inclusive culture of service excellence. In Psychiatry and Behavioral Health must possess ability to appropriately handle/restrain patients who may be disruptive and/or physically violent.

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