Clinical Coordinator - RN - Quality Response

Clinical Coordinator - RN - Quality Response

Full time

Day/Evening (United States of America)

1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center.

R153133 Clinical Coordinator - RN - Quality Response (Open)

The Clinical Coordinator uses advanced nursing processes in decision‑making, patient assessment, data analysis, development and implementation of methods and systems to improve the overall quality and efficiency of patient care for the designated department and population served. Provides direct and indirect patient care as needed; oversees the delivery of patient care; and provides day to day management of programs to coordinate patient care as designated by the department.

Coordinates the delivery of safe, high quality patient care; identifies areas for study; and participates in and/or supports research. Works in compliance with all State, Federal, and other regulatory requirements. Serves as a resource and mentor to staff and team members.

• Organizes a multi‑disciplinary approach to the patient population to achieve optimum outcomes.
• Assesses, implements, and coordinates patient care plans, including referrals, discharge, education, and post‑discharge follow‑up.
• Problem solves to facilitate effective outcomes and resolves complaints, issues, or concerns.
• Plans, implements, and coordinates strategies through evidence‑based practices to support quality patient care and improve outcomes.
• Develops, collects, analyzes, and evaluates data to identify trends and present findings for performance and quality improvement.
• Advocates for patients, protects patient rights, and provides psychological, social, and cultural support.
• Integrates patients’ individual religious, spiritual, ethnic, and cultural beliefs into the plan of care.
• Develops, implements, coordinates, and provides continuing education for the department, staff, patients, and families.
• Provides education specific to the needs of the patient and documents it.
• Serves as a liaison between department staff, patients and families, physicians, external vendors/partners to ensure collaborative care.
• Interacts with staff, patients, physicians, families, visitors, and public, representing Carilion Clinic during all interactions.
• Coordinates discharge needs and collaborates with ancillary services as appropriate.
• Communicates overall plan of care to direct care nursing staff and updates during treatment.
• Acts as a resource for peers, others in the organization, families, and community members.
• Organizes educational presentations and community events; represents Carilion Clinic at conferences and professional meetings.
• Promotes programs and arranges exhibits at professional presentations, health and career fairs, and community events.
• Performs office functions, schedules appointments, answers calls, collects and analyzes data, identifies trends, and develops documents and spreadsheets for the department population.
• Supports orientation of new employees; assesses and implements unit educational needs and performs other duties as designated by the department.
• Participates in department and system performance improvement initiatives.
• Uses analytical thinking to evaluate the effect of care coordination and interventions on quality outcomes.
• Performs concurrent medical record reviews in assigned area; runs outlier reports for ongoing chronic care patients.
• Documents utilization review in accordance with departmental guidelines (Database/Disease registry management).
• Actively participates in quality improvement projects.

Education: Graduate of an accredited School of Nursing required. Bachelor's degree preferred.

Experience: Three years of RN experience required. At least two years of experience in a relevant specialty or department desired (e.g., hospital setting, vascular, rehab, long term care, home health, cardiology, ambulatory, surgery).

Licensure, certification, and/or registration: Current VA RN license required. Must obtain & maintain appropriate certifications as defined by the department: ACLS, Conscious Sedation, CCRN, ONC, Pain Management and other modality…