Assistant Store Manager

Overview

The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.” The AIT and Assistant Managers perform a variety of sales, merchandising and operational tasks assigned by store management (e.g., cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities). They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide leadership.

The AIT and Assistant Manager will also share responsibility for training and motivating Teammates and act as the Store Manager in their absence. The Assistant Manager Position is a progression from the AIT position and includes additional high-level duties specific to that position, though the majority of job duties and responsibilities are shared.

Note:

This description is intended to describe the general nature and level of work performed by Teammates assigned to this job and is not intended to include all duties, responsibilities and qualifications. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet Guests with a friendly, engaging attitude, and provide legendary service to each Guest
• Eager and assertive to answer questions regarding the store and its merchandise
• Recommend, select, and help locate or obtain merchandise based on Guest needs and desires
• Anticipate and fulfill Guest’s needs by suggesting additional items and creating a wardrobing experience
• Demonstrate product knowledge and sales education, sharing that knowledge with Team
• Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
• Remain consistent on personal sales, and look for opportunities to impact Teammates’ presentations with the Sales Presentation Guide (SPG)
• Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
• Provide legendary service throughout the store in Front 5, sales floor, fitting rooms, and the register area
• Know exchange and return procedures and turn them into showmanship opportunities
• Complete and effectively use the SPG daily to accomplish goals
• Meet or exceed Buckle business builders and guest loyalty standards (e.g., fit appointments, Buckle credit card and guest connect)
• Investigate and navigate how to expand Guest selection through inventory tools and apps
• Maintain and build good Guest relationships to develop a client-based business
• Lead by example with a high level of showmanship, excellent customer service and attentiveness
• Recognize and communicate Guest Levels with the Team
• Ask business-driven and showmanship questions to Managers, Team Leaders and Teammates
• Be coachable; welcome feedback from Manager to improve sales presentations
• Demonstrate leadership actions and maintain high standards whether the Manager is present
• Plan sales goals with Store Manager
• Demonstrate ownership of store’s sales performance (Sales, Average sale, Business builders, Denim)

• Identify recruiting opportunities using Job & Careers cards, referrals and Teammate Recommend
• Coach and build relationships through Guest Loyalty and Guest Preferred
• Develop skills and lead, direct, motivate and educate new Teammates to meet Buckle’s standards daily
• Maintain a positive attitude and floor culture
• Model appropriate dress and appearance to represent the brand
• Participate effectively in daily setup, training, impact and reviews using the Performance Tracker
• Motivate Teammates to complete daily tasks…