Bookseller - PT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Bookseller, you are an integral member of the bookselling team at the heart of our stores. You welcome customers in a cheerful and helpful way by saying hello, answering questions, and consistently going out of your way to connect readers with the right titles and products.

Equally, you are an essential part of the bookstore team in maintaining the attractive presentation of the store and in ensuring its efficient running. You help unpack and shelve deliveries and tidy our displays. You work the registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

• Maintain reliable and punctual attendance for scheduled shifts.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — open from early mornings to late evenings, including weekends and most holidays.
• Approach work positively and willingly, performing assigned tasks with purpose and energy, working hard and reliably.
• Support and consider colleagues, going out of your way to help others on the team and show kindness.
• Always be cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.
• Above all, show that you enjoy being a bookseller.

• Use varied technology, including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Develop strong merchandising skills to maintain the book presentation and cleanliness of the store.
• Develop effective visual merchandising skills to maintain the presentation in gifting, toys and other product categories.
• Run a register competently to serve customers quickly and reliably.
• Support the receiving and unpacking of deliveries, and the efficient and accurate shelving that follows.
• Find books and other products with ease and accuracy, using a combination of your own knowledge or that of your colleagues, Book Master and the available information tools.
• Support the café team willingly and effectively when needed.
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behavior and issues in the store.

All this work requires physical activity – prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if able and this is needed, collaboratively supporting the wider Cluster.

• Build book knowledge of the subjects and categories we stock across fiction, nonfiction and children’s books.
• Use this knowledge to maintain the sections and present books in an interesting and attractive manner.
• Make effective book recommendations to customers throughout varied sections.
• Learn how to sell books in a positive way appreciated by customers, supporting the success of key sales objectives such as Our Monthly Picks, Book of the Year, Membership, pre‑orders, etc., and share this knowledge with customers and colleagues.
• Build knowledge and expertise in Educational Toys and Games, Specialty Games, Hobby and Collectibles, music and movies, and Newsstand, learning new areas throughout the store.
• Use this knowledge to maintain all sections and backstock effectively, and to help customers with their shopping.
• Equally, use this knowledge to support the success of key sales objectives, products and new releases.

As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path – Senior Bookseller – where you will take on new challenges and gain further opportunities for growth. Of course, you will also comply with all company policies and procedures.

Location:

VA – Roanoke – 2294

Classification:
Part‑Time

Seniority level:
Entry level

Employment type:

Part‑time