Sales & Service Representative; Teller
Listed on 2026-01-02
-
Sales
Bilingual -
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Join to apply for the Sales & Service Representative (Teller) role at First Citizens Bank
OverviewAre you a people person? Be a First Citizens person. Join our branch team and make a difference.
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
The Successful Candidate Will Demonstrate- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
- Customer Service
Skills:
Demonstrates professionalism and empathy in customer interactions - Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
- Agility: Able to process information and move quickly through problem resolution
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
- High School Diploma or GED and 6 months of customer service experience
- Preferred Area of
Experience:
Sales or banking - Skill(s):
Financial literacy, Knowledge of retail banking products and services
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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