Inside Sales Representative

Basic Function

Contributes to increased sales by proactively servicing customer and prospects’ needs to maximize sales, service satisfaction, and loyalty; pursues prospective leads and supports the outside sales force to ensure best-in-class service.

• Proactively find new sales opportunities and manage current opportunities in a given region.
• Process orders, provide quotes, and conduct regular follow-ups on orders in a proactive, accurate, and efficient manner.
• Increase quote close ratio by effectively following up on outstanding quotes.
• Conduct needs analysis, and identify applications and appropriate solutions per project. Respond to customer inquiries about product capabilities and provide features and benefits that differentiate OCC from the competition.
• Work in a team environment; coordinate efforts with outside sales team, business development, and marketing to ensure projects are awarded to OCC; regularly and consistently follow up with all parties involved to ensure sales are closed and service provided.
• Appropriately handle customer concerns and issues by servicing the customer directly or by involving the proper channels for a satisfactory resolution.
• Provide timely price quotations for existing and new customers.
• Provide the sales team (outbound inside sales, outside sales force, and sales engineers) with necessary information for effective customer proposals.
• Respond timely to customer inquiries regarding order/shipping status.

Promotes OCC’s service excellence and quality. Provides excellent service to customers; builds strong relationships and team cohesiveness; focuses on quality and positive solutions; communicates respectfully; demonstrates compassion and understanding in response to customer request/needs.

Champions OCC’s mission, vision and values (as detailed in our 15 Essential Points of Success); complies with policies and procedures, ethical standards and Code of Conduct.

• Organizational Responsibility:
  Services customer inquiries, coordinates sales efforts with other team members; works in a team environment with minimal supervision.
• Communication:
  Regular communications with customers, prospective customers, and other sales members; frequent communication with support staff such as Shipping, Finance, and Engineering.
• Confidentiality:
  Confidentiality must be maintained as it relates to customer service and customer accounts.
• Financial Responsibility:
  Will construct and provide quotations that impact profitability. Accuracy is critical.
• Judgment:
  Expected to use independent judgment and to seek assistance as directed; errors could directly impact the customer relationship and revenue.
• Compliance:
  Responsible for complying with internal pricing guides and all applicable laws and regulations, including ISO and SOX.
• Travel:
  Minimal or infrequent travel to customer sites or events in assigned region.

Associates degree is preferred combined with an applicable field or equivalent and appropriate sales and customer service experience.

1-2 years of experience (Bachelor’s degree desirable and may substitute for 2 years of experience).

N/A

• Intermediate skills in Microsoft software packages such as Word, Excel, and PowerPoint. Use CRM (customer relationship management) tools effectively and proactively.
• Present information verbally and in writing regarding features and benefits of technical product.
• Communicate effectively when handling customer inquiries and issues verbally and in writing.
• Read and follow basic instructions, understand and implement quality procedures.
• Pay close attention to detail with the ability to complete assignments accurately.
• Recognize, record, and resolve customer issues.
• Organize assignments, complete tasks and manage time appropriately.

Upon completion of orientation, should be able to demonstrate a thorough knowledge of the fiber optic cable, enterprise connectivity, and applied interconnect systems through interaction with prospects and customers.

This is a…