Inside Sales Representative - Defense & Aerospace

Position Summary

Inside Sales Representative – Defense & Aerospace experience a plus. Acts as the internal first‑line contact for assigned customer accounts, supporting the end‑to‑end sales cycle through account management, data analysis, and quality assurance. Performs sales, expediting, quoting, and other customer‑focused tasks.

• Meet all Key Performance Indicators (KPIs).
• Represent the company professionally and courteously.
• Partner with the Sales team to ensure account retention through seamless customer support, resource orchestration, and order‑fulfillment troubleshooting.
• Perform data entry, quote support, record management, research activities, logistics communication with the warehouse, and shipment scheduling as defined by internal processes.
• Maintain and manage all customer master data—including shipping conditions, contract pricing, contact information, CRM data, prior‑day invoicing, and order entry.
• Drive account management proactively to move opportunities forward while supporting the sales process.
• Collaborate with cross‑functional teams to identify and resolve customer issues.
• Improve the customer VMI program by adding, changing, and deleting items and driving efficiency for better service and profitability.
• Follow company guidelines to establish selling prices and profit margins, actively researching profitability concerns.
• Support preparation of continuous improvement reviews for customers.
• Use reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions.
• Build and maintain customer relationships as a trusted consultative advisor.

• Read and interpret customer prints to provide accurate quotes.
• Recommend and identify internal process improvements.
• Respond promptly to requests via phone, fax, email, or chat.
• Upsell products and services through weekly sales or company promotions.
• Perform other duties as assigned.

• Preferred:
  Bachelor’s Degree;
  Minimum:
  High school diploma/GED.
• Minimum 3–5 years of customer service/inside sales or related experience required.
• Intermediate to advanced proficiency in Microsoft Outlook, Word, and PowerPoint.
• Advanced Excel skills.
• SAP skills are advantageous.
• Ability to read and analyze customer purchase orders, drawings, and vendor‑supplied reference material.
• Analytical skills to make data‑driven decisions and impact customers.
• Proficiency in delivering professional written, computer‑generated, or verbal quotations and recommendations.
• Clear and concise verbal communication skills via phone and in person.
• Excellent judgment and decision‑making skills.
• Ability to establish credibility, respect, and trust with internal colleagues and external customers.
• Ability to motivate employees, create a team environment, and resolve conflict.
• Capability to lift, carry, or move up to 25 lbs when necessary.

• Mid‑Senior level

• Full‑time

• Sales and Business Development

• Transportation, Logistics, Supply Chain, and Storage