Asset Protection Associate Job Roanoke area,Virginia USA,Security

Mission Contribution

Goodwill's mission is supported by the Asset Protection Associate who promotes a safe and secure environment for employees, customers, visitors, and clients at Melrose Plaza. Through proactive engagement and a visible presence, this role protects the organization's people, property, and reputation.

Summary

Reporting to the Director of Asset Protection and Safety or designee, the Asset Protection Associate enhances safety and security across Melrose Plaza by maintaining a visible, initiative‑taking presence. The role focuses on observing and reporting suspicious activity, unsafe conditions, and policy violations while delivering exceptional customer service. The associate acts as a deterrent to criminal and disruptive behavior, supports daily operations, and assists employees and visitors to ensure a positive and secure experience.

Essential

Functions

Conduct routine patrols throughout Melrose Plaza, maintaining a visible presence to deter criminal activity, loitering, and ensure the safety of employees, customers, visitors, and property.

Patrol interior areas of the grocery store, monitoring customer behavior for signs of potential theft or suspicious activity, and report findings to management without direct engagement.

Monitor entrances, exits, and high‑value merchandise sections to maintain a strong loss prevention presence.

Conduct patrols on foot and via company‑provided golf cart to ensure thorough coverage of the property, including rear and side access points, and report unauthorized parking, open doors, or suspicious activity.

Serve as a visible deterrent to theft, harassment, and other disruptive behavior through initiative‑taking and professional presence.

Open, close, and secure the building at the beginning and end of daily operations according to established procedures.

Monitor security cameras and report incidents or provide footage to management or law enforcement upon request.

Maintain an "observe and report" policy at all times, avoiding engagement with potentially dangerous individuals beyond deterrence efforts.

Identify and report unsafe conditions that could pose risks to individuals or property to support overall safety initiatives.

Support property upkeep efforts by picking up litter during patrols, discouraging damaging behavior, and reporting maintenance concerns including damage to structures, equipment, or safety hazards.

Provide excellent customer service to employees, customers, visitors, and vendors, ensuring a welcoming and safe environment across Melrose Plaza.

Assist visitors and employees by offering information about Melrose Plaza, providing directions, and escorting individuals to their destinations as needed.

Escort employees and customers to vehicles upon request and assist with carrying items when appropriate.

Engage with individuals appearing lost or loitering by offering assistance when appropriate or encouraging them to leave when necessary.

Assist with administrative tasks and special assignments as directed by the Store Manager or Director of Asset Protection and Safety.

Accomplish all tasks as assigned to fulfill the mission of Goodwill Industries of the Valleys (GIV), maintaining consistent attendance and punctuality standards.

Attend GIV meetings as required and present information as requested.

Attend in‑service and related training as assigned.

Perform other duties as assigned by Management.

Adhere to all Goodwill personnel policies and procedures.

Minimum Qualifications

Demonstrated ability to complete assigned tasks efficiently and accurately within designated time limits, considering the complexity and urgency of job functions.
Strong accountability, professionalism, and confidentiality in managing all responsibilities.
Ability to read, interpret, and apply safety rules, operating procedures, maintenance instructions, and company policies.
Proficiency in drafting clear, concise reports and business correspondence, including detailed documentation of incidents and observations.
Strong verbal communication skills, with the ability to speak confidently before groups and effectively interact with employees, customers, vendors, and visitors.
Adaptabilit…


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