Case Manager

Programs Manager.

Non-Exempt.

Full-Time.

Starting at $46,500 with the potential to increase to $48,000 after 90 days based on performance.

Roanoke and surrounding areas.

Are you passionate about making a real difference in the lives of others? Brain Injury Solutions is seeking a dedicated, full-time Case Manager to support survivors of acquired brain injury in their journey toward recovery and independence.

This community-based position involves working directly with individuals and families to identify personal goals and connect them with resources that empower long-term success.

The Case Manager will participate in ongoing marketing and outreach activities to promote agency programs, strengthen partnerships with community providers, and generate appropriate client referrals. Comprehensive training is provided to ensure your confidence and success in the role.

• Conduct comprehensive intake evaluations and gather required documentation.
• Assess client strengths, needs, supports, and available resources.
• Present cases to the monthly Intake Review Board and determine service appropriateness.
• Identify assistive technology needs and appropriate supports.

• Build and maintain therapeutic relationships with clients and families.
• Support clients in developing and working toward individualized goals.
• Maintain regular contact to monitor progress and provide guidance.
• Advocate for clients across systems and services.

• Coordinate and monitor services aligned with client goals.
• Facilitate support teams, including referrals and service planning
• Connect clients with long-term supports as needed.
• Evaluate progress and determine when services are no longer required.

• Maintain accurate and timely documentation in accordance with agency standards.
• Ensure compliance with confidentiality and regulatory requirements.
• Manage client-related resources within approved budgets.
• Support efforts related to CARF accreditation.

• Participate in outreach, education, and public awareness activities.
• Build and maintain relationships with community partners.
• Support referral development and service awareness efforts.

• Knowledge of brain injury and its impact on individuals and families.
• Understanding of case management principles and independent living strategies.
• Ability to support clients with activities of daily living and community integration.
• Strong communication, organization, and time management skills.
• Ability to work independently while managing a dynamic caseload.
• Proficiency in basic computer systems and documentation tools.
• CPR/First-Aid certification (or the willingness to obtain certification at our expense).

• Bachelor’s degree in a related field (e.g., rehabilitation, social work, psychology, human services).
• At least 1 year of case management or direct service experience (brain injury experience preferred but not required).
• CBIS, QBISP, or similar certification (or ability to obtain within required timeframe at our expense).
• Valid driver’s license and reliable personal vehicle.
• Current CPR/First Aid certification (or ability to obtain at our expense).
• Background free of disqualifying offenses related to abuse or neglect.
• Must reside in the Roanoke area.
• Must be available every month (typically every third Thursday) for an in-person staff meeting in Wytheville from 10am-2pm. This meeting is compensated as time worked with mileage paid.

• Primarily office-based with frequent travel throughout the…