Assistant General Manager - ROA

As an Assistant General Manager
, you are a vital member of the base leadership team, helping guide a cross‑functional staff in delivering safe, seamless, and hospitality-driven service to guests, residents, and flight crews in a private aviation setting. Whether coordinating ramp operations, guest services, or team performance, your leadership ensures every aspect of the terminal runs smoothly.

In addition to overseeing daily functions, you’ll lead the private aviation terminal in the General Manager’s absence, upholding Signature Aviation’s gold standard of service. You use expert knowledge of operational procedures to ensure an efficient and elevated guest experience
, while also modeling a hands‑on, approachable leadership style that motivates your team.

This role requires flexibility, with scheduling that may include nights, holidays, and weekends. You must also be comfortable working in indoor and outdoor environments, near active aircraft and ground service equipment, and in varying weather conditions.

If you're passionate about both operational excellence and creating exceptional guest experiences, this leadership role offers the opportunity to drive meaningful impact every day.

Minimum Education and/or

Experience:

• Bachelor’s Degree from a four‑year college or university or three (3) to five (5) years related experience and/or training; or equivalent combination of education and experience. One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required. One (1) to two (2) years of experience in managing a team is required.
• Trained and approved to perform required certifications (e.g., towing, deicing) as required by base‑specific operations is preferred. Ability to become approved is required. Consideration will also be given to external candidates with experience in these areas.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.
• Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must be legally authorized to work in the jurisdiction of employment.
• Must possess a valid state driver’s license. Certain PATs require a commercial driver’s license (CDL) as dictated by local regulations and business needs.

• Leadership
  
  Skills:
  
  Ability to assign tasks wisely, provide feedback to improve performance, administer corrective action, and motivate others.
• Hospitality
  
  Skills:
  
  Excellent guest service skills with an energetic, outgoing, and guest‑obsessed personality. Must be able to anticipate guest needs and prioritize guest requests and job responsibilities by exhibiting a keen ability to multi‑task in a fast‑paced environment. Must be able to maintain professionalism and confidentiality. Experience with conflict resolution in a hospitality environment is preferred.
• Language
  
  Skills:
  
  Ability to read and comprehend documents such as safety rules, operating instructions, and procedure manuals, and for safety‑sensitive tasks, in English. Clearly communicate in English with others in person, via telephone, radio communicators, and in writing. Ability to write routine reports and correspondence.
• Financial
  
  Skills:
  
  Basic knowledge of operation budget and P&L and an understanding of how margin, revenue, and cost impact the business. Ability to enact responsible changes to base processes to maximize financial performance.
• Communication
  
  Skills:
  
  Able to use telephone, fax, two‑way radio, email, or text messaging to contact guests, crew members, team members, or emergency personnel. Ability to speak effectively before groups of guests or team members and present information and respond to inquiries.
• Physical Ability: Must be able to physically enter/exit and operate motor vehicles and ground support equipment such as fuel trucks, vans, tugs,…