Operations Supervisor

Overview The Operations Supervisor is a frontline leadership role responsible for converting customer commitments and commercial plans into reliable daily warehouse execution. Based in Pooler, GA and reporting into site or operations management, this role provides direct supervision to warehouse associates across receiving, inventory, picking, packing, and shipping activities. The core mandate is to ensure that throughput, accuracy, safety, and cost targets are consistently met or exceeded, while maintaining high employee engagement and adherence to UNIS standards and customer requirements.

In the broader organization, the Operations Supervisor acts as the operational "control tower" for a designated shift or functional area, coordinating labor, equipment, and workflows in real time. This role connects strategic priorities—such as service-level agreements, capacity plans, and technology adoption—with the day‑to‑day behaviors and decisions on the warehouse floor. The supervisor is accountable for using data, warehouse management systems (WMS), and AI-enabled tools to manage performance and identify improvement opportunities, while coaching associates to operate safely, efficiently, and with ownership.

Success in this role directly influences customer satisfaction, network reliability, and the scalability of UNIS’s technology-driven logistics solutions.

Responsibilities
1. Lead daily warehouse operations across assigned functional areas (receiving, inventory control, picking, packing, shipping) by organizing labor, assigning tasks, and sequencing work to meet service commitments, on-time shipping, and customer-specific requirements.
2. Monitor productivity, quality, and safety metrics in real time using WMS, reporting tools, and dashboards; proactively adjust staffing, workflows, and priorities to achieve throughput, accuracy, and cost targets while minimizing delays and rework.
3. Provide hands-on people leadership by coaching, developing, and holding associates accountable for performance, attendance, safety, and behavior standards; conduct regular feedback conversations, support onboarding, and escalate performance issues appropriately.
4. Conduct pre- and post-shift meetings to communicate operational priorities, volume expectations, safety topics, and process changes; foster a transparent, respectful, and high-performing team environment that supports cross-training and collaboration.
5. Ensure strict adherence to company policies, customer SOPs, safety regulations, and operational procedures, including housekeeping and equipment usage; promptly identify, document, and correct unsafe conditions, compliance gaps, and operational deviations.

Minimum Requirements
1. High School Diploma or GED, demonstrating foundational literacy and numeracy necessary to interpret operational data, work instructions, and safety documentation.
2. At least 3 years of experience in warehouse, distribution, or logistics operations, with a minimum of 1 year in a leadership, supervisory, or lead role directly overseeing frontline associates in a fast-paced environment.
3. Proven experience managing shift-based operations in warehouse, fulfillment, manufacturing, or 3PL settings, including responsibility for labor allocation, workflow coordination, and meeting defined productivity and quality targets.
4. Demonstrated leadership capability with evidence of coaching individuals and teams, addressing performance or attendance issues, and fostering a culture of accountability and safety.
5. Working proficiency with Warehouse Management Systems (WMS), basic productivity reporting tools, and Microsoft Office applications (particularly Excel and Outlook) to manage schedules, track performance, and communicate effectively.

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