Store Manager Unassigned

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• Learn Walgreens’ operations and ways of working to lead full store operations across front-end and pharmacy.
• Complete an accelerated development track to Store Manager within the specified timeframe.
• Under the direction of the Store Manager, oversee all operations (front-end and pharmacy) of the store.
• Support store operations by shadowing or assisting the Store Manager throughout the learning journey.

• Complete rigorous, accelerated program including all certifications needed for the Store Manager role.
• Attend and complete classroom learning, online training, and on-the-job training, and fulfill assigned rotations and learning objectives by spending time in other stores as assigned.
• Follow individual development plans offered by the District Manager and participate in one-on-one conversations with the Store Manager and District Manager to have continuous professional growth.
• Seek self-development by monitoring own performance, setting high personal standards, learning about retail, pharmacy, and management, and seeking best practices.
• Learn and actively implement compliance SOPs across front-end and pharmacy, and gain knowledge of all computer and technology systems and software.
• Obtain pharmacy technician registration/licensure as required by state law and pursue PTCB certification as required.

• Engage customers and patients by greeting them and offering assistance with products and services.
• Resolve customer complaints in a timely manner and answer questions to ensure a positive customer experience.
• Model and share customer service best practices, monitor service metrics, provide coaching, and develop plans for improvement.
• Support the Store Manager in observing customer service trends, analyzing feedback, and improving service metrics.

• Shadow the Store Manager, gain experience, and demonstrate proficiency supervising store operations and team members, including opening/closing, shift delegation, and merchandising.
• Support the Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems.
• Analyze inventory trends and supervise inventory management, ensuring adherence to SOPs for receiving, counting, ordering, pricing, and returning.
• Supervise operations at the location, ensuring compliance with all applicable laws and regulations.
• Provide for the safety and well-being of team members and effectively utilize the Security Operations Center.
• Comply with all company policies and maintain respectful relationships with coworkers and partners.
• Complete special assignments and other tasks as assigned.

• Analyze financial and performance data for the store and pharmacy, developing action plans to improve results.
• Identify sales opportunities to ensure the growth and performance of the store and pharmacy.
• Review and analyze asset protection data and develop action plans to reduce loss.
• Review daily performance indicators and weekly operational metrics to prepare action plans for discussion with the Store Manager and District Manager.
• Analyze pharmacy performance indicators and work with the Pharmacy Manager and/or Pharmacy Operations Manager to enhance pharmacy performance.

• Work with the Store Manager to understand key inventory metrics and processes.
• Learn how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships.

• Learn all aspects of people management at Walgreens, including training and coaching on SOPs.
• Use Walgreens’ HR and people management systems to supervise team members.
• Shadow the Store Manager in performance conversations, becoming familiar with assessment criteria and metrics.
• Understand company policy and local, state, and federal laws related to selection, recruitment, record retention, and training of team members.
• Support the Store Manager in leveraging the team’s strengths to increase engagement and…