Billing Administrator

Billing Administrator

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Position Summary
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Responsible for ensuring accurate and timely billing and invoicing, monitoring customer accounts, handling customer inquiries and resolving billing discrepancies. May also engage in collections activities.

• Set up new customer accounts and maintain up-to-date and accurate customer information for Accounts Receivable/Payable.
• Collect and compile customer billing records such as work orders, sales tickets, charge slips, and technician time sheets; calculate total amounts due and enter the relevant information into the database, ensuring accuracy of billing information, negotiated terms, and compliance with current legislation.
• Prepare and distribute invoices to customers on a timely basis, including accurate details, dates of service, services performed, and/or amounts due.
• Monitor customer accounts: ensure payments are made on time, report on overdue accounts, and maintain an acceptable level of overdue invoices as determined by Accounting policy.
• Assist with collections of past dues by contacting customers via telephone, email, and/or written correspondence.
• Generate credit memorandums to indicate incorrectly billed services. Uphold confidentiality regarding costing and billing when communicating with outside vendors, customers, etc.
• Respond to customer billing questions via telephone and email.
• Scan and file all account records into the system accordingly.
• Perform backup duties and answer rollover calls for dispatch personnel.

• High School diploma or equivalent
• Two (2) years of billing or directly related experience
• Working knowledge of MS Office and Billing/Financial software
• Good organizational skills and attention to detail and accuracy
• Understanding of billing and invoicing processes
• Effective written and verbal communication skills; ability to communicate respectfully with customers

• 401(k) plan with 50% company match (no cap) and immediate 100% vesting
• Medical, dental, and vision insurance (100% paid for employee)
• Annual bonus program based on performance, achievement, and company profitability
• Term life, AD&D insurance, and voluntary life insurance
• Disability income protection insurance
• Pre‑tax flexible spending plans (health and dependent care)
• Paid parental leave
• Paid holidays, vacation, and personal time
• Training/professional development opportunities and company‑paid memberships for professional associations and licenses
• Wellness benefits

As one of the nation’s largest MEP companies, Southland Industries is built on the foundation of great people. Since 1949, we have put our people first, enabling growth, professional achievement, and innovation. If you want to join a fast‑paced environment where you’re engaged, challenged, and valued, apply now to join our dynamic team.

Southland Industries and all its subsidiaries are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment. All employment decisions at Southland Industries are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, national origin, ancestry, age, disability, medical condition, marital status, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

All employment offers are contingent upon successful drug tests, background checks, and professional reference checks. Roles that include driving as an essential job duty will be required to have a successful Motor Vehicle Record check (MVR). We are not able to offer sponsorship of employment at this time.

Southland Industries’ policy is not to accept candidate submissions from recruiting agencies without an active and authorized work order. Candidate ownership can only be established after a bona fide work order is issued by a member of the Southland Industries Talent Acquisition team and the candidate is appropriately submitted through our Applicant Tracking System (ATS).

Entry level

Full‑time

Accounting/Auditing and Finance

Construction

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