Service Account Manager

Overview

POSITION SUMMARY

Obtain new and ongoing work for Brandt’s Service Department by establishing and maintaining effective contact with existing accounts and potential buyers of mechanical maintenance and repair services.

What you’ll do:

• Create positive working relationships and maintain regular contact with assigned accounts and potential clients.
• Build partnering relationships with owners and owner’s representatives responsible for making decisions regarding building maintenance and repair work.
• Develop and execute business plans for defined targets. Include methods, contact personnel and short and long-term goals for contract, quoted and T&M work. Ensure consistency with Brandt’s overall business plan and market strategy.
• Identify customer’s operational and environmental objectives, needs and requirements. Actively listen, probe and identify concerns. Clarify Brandt’s capabilities and expertise and provide strategic technical solutions.
• Position renewable service agreements as a valuable and cost-effective partnership whenever feasible.
• Create competitive, high-quality and timely estimates and proposals. Negotiate value, address resistance and ‘close’ the sale.
• Assist with creating and making marketing presentations that showcase Brandt’s character, resources and capabilities.
• Seek in-house technical advice and support whenever necessary. Ensure each proposal satisfies the customer’s scope of service.
• Maintain positive relations with Service Operations personnel. Thoroughly identify/clarify customer’s scope of service prior to the start of each new maintenance contract.
• Track renewal dates on maintenance contracts. Ensure customer satisfaction and positive account status prior to contract expiration.
• Act as the customer’s advocate when performance or billing issues arise.
• Monitor sales activities and adjust to market changes as necessary and as directed.
• Keep supervisor informed of progress, account status and new sales leads.
• Actively assist in the collection process for all assigned accounts.
• Attend and present at relevant trade shows.
• Promote Brandt’s Integrated Projects group where practicable. Communicate potential opportunities to supervisor.
• Perform additional assignments as requested/needed.

What you’ll need to be successful:

• Thorough understanding of Brandt’s policies, procedures and capabilities
• Outstanding team-building and leadership skills
• Excellent verbal and written communications skills
• Exceptional negotiation and persuasion skills
• Must possess the desire and capabilities to effectively make “cold calls”
• Employment is contingent upon satisfying all jobsite-specific access requirements, with no outstanding restrictions from any jobsite or from working with any of Brandt’s partnering General Contractors, Owners, Customers, etc.

What you bring to the table:

• Four-year degree in relevant field, with strong emphasis on business and marketing (or an equivalent amount of technical training and practical experience)
• Minimum 5 years construction-related experience, with 3 years experience in a marketing and/or estimating position

YOU Matter

The Brandt Companies were created under the leadership of Barry Moore and Mark Zilbermann in an ever-expanding quest to provide our clients with on-time, in-budget construction service, complete commissioning assistance, and long-term facilities maintenance. We expanded into HVAC service and full-service MEP operations. In the 2010s, Brandt established the industrial division focusing directly on the unique needs of industrial clients. Expanding on the growing industrial market, Brandt acquired Hilbig Services in 2018.

BRANDT TODAY

In 2022, Brandt was acquired by Southland Industries. This acquisition aligned with Brandt’s goal to become a truly national company that can better serve our customers, increase our industry influence towards more collaborative delivery approaches, and create additional opportunities for our employees.

With offices in all of the major Texas cities and over $700 million in annual revenues, Brandt has established itself as the largest mechanical, electrical, and plumbing contractor in the state. With in-house capabilities that start with…