Robstown Police Department – Dispatch

Pay: $19.79

Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services.

• Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.
• Questions callers to determine location and seriousness of emergency and response needed. Enters information into computer-aided dispatch system.
• Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.
• Provides pre-arrival instructions for the caller.
• Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
• Relays information between hospital staff and emergency medical technicians at site or in ambulance.
• Provides preliminary first aid instructions before paramedic truck or ambulance arrives.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies.
• Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.
• Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
• Enters, updates, and retrieves information from a variety of computer systems.
• Answers or forwards nonemergency requests for assistance.
• Tests communications and alarm equipment and backup systems to ensure serviceability.
• May be asked to perform other duties as required

• High school diploma or general education degree (GED)
• One to three months’ related experience and/or training
• Equivalent combination of education and experience.

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meets commitments.

• Speaks clearly and persuasively in positive or negative situations
• Listens and gets clarification
• Responds well to questions
• Demonstrates group presentation skills
• Participate in meetings.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• The requirements listed below are representative of the knowledge, skill, and/or ability required
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization.

• Ability to add and subtract two-digit numbers and to multiply and divide with 1O’s and 1OO’s
• Ability to perform these operations using units of American money and weight measurement, volume, and distance.

• Ability to apply common sense understanding to carry out simple one- or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear
• The employee is occasionally required to stand.

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Full-time

• 401(k)
• Dental insurance
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

High school or equivalent (Required)

Dispatcher: 1 year (Preferred)

Spanish (Preferred)

Driver’s License (Preferred)

In person