Eligibility Specialist Robstown

Eligibility Specialist Robstown

Position at Nueces County Community Action Agency.

• Paid time off
• 401(k)
• Training & development

• Interview applicants or recipients to determine eligibility for public assistance.
• Interpret and explain rules and regulations governing eligibility, methods of payment, and legal rights to applicant or recipient.
• Record and evaluate personal and financial data obtained from applicant or recipient to determine initial or continuing eligibility, according to departmental directives and State and Federal guidelines.
• Initiate procedures and referrals to grant, modify, deny, or eligibility for various programs, such as utility assistance, minor home improvements, air conditioning/heating replacements or repairs, training/tuition assistance, and employment.
• Authorize amount of payments (pledges) based on determination of eligibility for programs. Identify need for social services, and make outside referrals to various agencies and community resources available.
• Prepare regular payment and special reports as required. Maintain records of assigned cases consistent with departmental, State and Federal requirements.
• Meet with clients to assist them in completing forms and applications for assistance, determine client eligibility, and make referrals for related or outside services.
• Assist clients in interpreting/understanding forms, policies, regulations, and other items for assistance through other social service agencies.
• Comply with all State, Federal and Agency mandated requirements related to all aspects of application intake, and provide clients with written information related to utility pledges and other benefits, including referrals.
• Process pledges to participating utility companies for client payments, including household crisis requests.
• Respond promptly to clients’ inquiries—via email, text, telephone call or office visits—related to their status, payments, and related information.
• Collect data for various surveys and reporting purposes as assigned.
• Conduct follow up of pending documentation and required information needed.
• Maintain client files consistent with State, Federal, and Agency requirements—including maintaining the confidentiality of sensitive applicant information.
• Assist with outreach intake efforts in personal homes, apartments, and other public places.
• Achieve intake client production goals to satisfy State and Federal requirements.
• Assist with infrequent rearranging of file and supply cabinets, and keep working areas organized and safe.
• Perform other duties as assigned.

• High School diploma or GED.
• One year of experience in client intake activities, preferably in the area of social services.

• Read and write, keep accurate records, follow oral and written instructions, and file alphabetically and numerically.
• Knowledge of administrative and clerical procedures and systems such as word processing and database systems, filing and records management systems (Office Excel and Word).
• Ability to add, subtract, multiply, or divide quickly and correctly.
• Accept responsibility for the direction, control, and planning of intake activities.
• Manage multiple tasks successfully, staying calm and empathizing with clients.
• Strong interpersonal skills—paying attention to what clients are saying and asking appropriate questions without interrupting.
• Attentive to detail, thorough, and possess a strong work ethic.
• Organized, self‑motivated, make sound decisions, work with minimum supervision, and dependable.
• Read, interpret, and apply Agency and State regulations and requirements, including management directives.
• Develop plans to accomplish work, prioritize and organize one's own work.
• Relate well to all people in the community regardless of color, national origin, race, religion, sex, disability, age, pregnancy, sexual orientation, homeless status, or socio‐economic status.
• Team player and flexible when provided varying and unanticipated work assignments.
• Perform accurate and timely mathematical calculations.
• Interact with people beyond giving and receiving instructions—courteous, cooperative, conscientious, and tactful with…