Service Co-Ordinator

Position: Service Co-Ordinator (Permanent)
Location: Heywood

Service Co-Ordinator
(also known as Service Planner / Scheduler)

📍

Location:

Heywood – Office Based
🕒

Hours:

Full-time, Permanent | Monday–Friday 08:00–17:00
💰 Salary: £30,000 – £33,000 (reviewed after 6 months)

The Role

We are looking for a proactive and organised Service Co-Ordinator to support the day-to-day running of our client's service operations. You will work closely with managers and field engineers to schedule work, manage service requests, support customers, and keep systems up to date.

This role would suit someone with good organisational skills and a strong willingness to learn. You’ll be supported by an experienced management team, and for the right person there are clear progression opportunities as part of the business’s succession planning.

Key Responsibilities
Scheduling and coordinating daily workloads for field service engineers
Logging and managing service requests and work orders
Prioritising urgent jobs and ensuring timely job completion
Communicating with engineers, managers, and customers
Preparing service reports and customer updates
Maintaining service data using Excel, Teams, and an in-house CRM
Supporting quotations, stock, and resource planning as required

Key Skills & Experience
Strong organisational and planning skills
Confident communicator with good customer service skills
Comfortable working in a fast-paced environment
Good IT skills (training provided on internal systems)
Proactive, reliable, and keen to develop
Experience in service coordination, scheduling, facilities, maintenance, operations, logistics, or similar roles would be advantageous
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy