Student & College Services Administrator and Switchboard Operator (Term Time Only +2 weeks) - F
Job in
Rochdale, Greater Manchester, OL16, England, UK
Listed on 2026-08-09
Listing for:
Hopwood Hall College
Seasonal/Temporary, Apprenticeship/Internship
position Listed on 2026-08-09
Job specializations:
-
Administrative/Clerical
Education Administration, Office Administrator/ Coordinator, Business Administration
Job Description & How to Apply Below
Final date to receive applications: 13 August 2026
Department: Student & College Services
Location: Rochdale
Compensation: £21,353 per annum, i.e £26,123 pro rata per annum
DescriptionTo work flexibly to provide a comprehensive customer service and administrative function for the College.
Key Responsibilities- To deliver a high standard of customer service and administrative support for the College in line with the service outline
- To ensure that the Student and College Service is of a high quality and fully meets the needs of the customers
- To promote the provision of the Student and College Service to all users
- To develop and maintain the knowledge required to advise customers on elements of the service delivered (e.g. curriculum provision, financial support, DBS checks, learner eligibility for enrolment etc)
- To ensure the college switchboard is manned at all times and maintaining outstanding level of service
- To monitor administration requests and complete timely
- To assist the Assistant Principal for Vocational and Foundation Learning with the administration duties for Community Learning provision, including quality and compliance
- Ensure continuous development and improvement of personal professional knowledge
- Any other duties of a similar level of responsibility may be required.
- Educated to a minimum of level three qualification
- Minimum of level two English and maths qualifications
How Identified: Application
ExperienceEssential Criteria
- Customer service skills and experience
- Administration skills and experience
- Experience of being multi-skilled and working flexibly in order to respond to changing priorities
How Identified: Application
Specialist KnowledgeEssential Criteria
- Knowledge and understanding of the college business (e.g. structure, curriculum)
- Knowledge of administrative, customer service and quality standards
- Ability to work with learners and understand the issues facing different groups of learners
- Knowledge of college systems and processes
How Identified: Application
IT SkillsEssential Criteria
- Advanced user of Microsoft Office 365
- Ability to use technology to generate information and improve efficiency
How Identified: Application
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