Medical Secretary Gp Practice

In this role, you will become a part of a fantastic team supporting the smooth running of the practice by becoming a part of our secretary team. You will be responsible for all referral and onward patient journey management. You will accurately update patient records, while also providing a professional and welcoming service to patients and supporting the wider team. This role may include other duties alongside the secretary duties.

We are a friendly and supportive employer and provide a welcoming and nurturing environment for our staff. We welcome applications from those dedicated to a caring ethos, high performance standards, team working and strong work ethics. We provide well being resources and invest in our team to ensure a good work environment.

We are recruiting for one part role role per week Monday to Friday this could include late shifts until 18:30 and also some 07:30 starts. Please only apply if you can commit to these commitments as advertised.

• Receive, assist, and direct patients in a courteous and professional manner
• Manage incoming and outgoing referrals, documents and third party information, and handling inquiries efficiently
• Carry out general administrative tasks including filing, scanning, and document management as needed
• Liaise with clinical and administrative staff to support the smooth running of the service
• Maintain confidentiality and adhere to data protection guidelines at all times
• Support the practice team with any additional administrative duties as required

Edenfield Road Surgery is a well-established GP practice committed to providing high-quality, patient-centred care to our local community. We pride ourselves on delivering a friendly, supportive, and accessible service, ensuring that patients receive the care and attention they need in a timely and professional manner.

Our dedicated multi-disciplinary team works collaboratively to promote health and well-being, offering a range of primary care services tailored to the needs of our diverse patient population. We are committed to continuous improvement, staff development, and maintaining a positive working environment for all team members.

We are seeking a proactive and organised Medical Secretary to provide high-quality administrative support to our clinical team.

• Type patient letters, discharge summaries, and general correspondence as dictated by the clinical team.
• Manage the diary of named consultant(s), including appointments and meeting coordination where necessary and with training
• Respond efficiently to telephone calls and emails from patients, carers, and healthcare professionals, referring to relevant departments or agencies when necessary.
• Maintain and organise medical case notes appropriately where required
• Acquire and apply necessary medical terminology.
• Manage the while you wait information on waiting list and provide guidance to patients on the referral processes
• Liaise with the hospital teams, referral gateway and private providers as needed to coordinate patient referrals, admissions and appointments queries
• Action two week wait and fast-track referrals promptly to ensure timely appointments. Safety net these referrals and action any issues that arise
• Keep relevant colleagues informed of hospital structure and referral pathway changes. Action incoming emails as per your role
• Support colleagues by offering guidance, advice, and assisting with the training of new staff.

• Typing skills, good standard of IT literacy including all MS programs
• At least 3 GCSE grade A- C or equivilant

• Maintain strict confidentiality of patient information at all times
• Comply with Data Protection, GDPR, and practice policies
• Work in accordance with NHS guidelines and practice procedures
• Ensure IG Training is up to date at all times
• Comply with all request for Subject Access following Practice policies

• Work collaboratively with clinical and non-clinical staff
• Support colleagues and contribute to a positive team environment
• Participate in training and development as required
• Ensure Mandatory training is up to date and comply with all requests to attend training sessions

• Undertake any other duties appropriate to the role as requested by the Practice Manager or partners
• Ensure you comply with all Infection Control Procedures and processes and keep IPC training up to date
• Comply with the Practice Disclosure and Barring Risk Assessment…