Aftersales Associate

Aftersales Associate

Location:

Rochdale (On-site)
Contract type:
Permanent
Salary: £27,000 - £29,500 (dependent on experience)

Join a leading industry innovator as an Aftersales Associate! Our client, a leader with over 35 years of expertise, is looking for a dynamic and detail‑oriented Aftersales Associate to join their team. This is an exciting opportunity to be part of a growing company that values professionalism, collaboration, and customer satisfaction.

As the Aftersales Associate, you will be at the heart of the operation, ensuring smooth delivery of aftersales services and contract support. You'll manage spare parts, procurement processes, and refurbishment contracts, working closely with internal teams, subcontractors, and customers to ensure high standards are met.

• Coordinate daily activities for spares services and refurbishment contracts
• Oversee procurement, expediting orders, and liaising with subcontractors for timely delivery
• Manage packing, dispatch, and invoicing of equipment and parts
• Prepare quotations and support internal sales activities
• Ensure compliance with Quality Assurance Systems and Procedures
• Oversee stock control and optimize inventory management
• Drive cost analysis to streamline operations and reduce expenses

• Strong communication and time management skills
• Self‑motivated with a customer and service‑focused mindset
• Commercially aware with a keen interest in budget management
• Data‑driven, with the ability to analyse and improve processes
• Experience in procurement or sales administration

• Competitive salary and benefits package
• Employer‑matched pension scheme (Aviva)
• Company bonus and employee referral schemes
• Free Employee Assistance Services (counselling, GP access, and wellbeing support)
• Life insurance and income protection after 5 years of service
• Early finish on Fridays at 1pm – more time for you!
• Training and development opportunities to support your growth
• Holiday buy‑back and team‑building events for a fun work‑life balance

If you have previous experience in procurement or sales administration, a passion for customer service, and a desire to work with a market leader, then this role is perfect for you!

Apply now for this Aftersales Associate role and become part of a team that is committed to excellence!