Hard Service Manager

This role is responsible for managing an 11-school contract, comprising 2 secondary schools and 9 primary schools. The portfolio includes sites across the region, with 4 schools located in North York shire, requiring regular travel between sites to ensure operational oversight, compliance, and service excellence. The successful candidate will lead the site teams across all locations, maintain regulatory and quality standards (including ISO 9001 and ISO 14001), ensure value delivery to clients, and drive continuous operational improvement across the contract.

37.5 hours per week (Monday–Friday), between the core hours of 8:00am – 6:00pm with flexibility required for occasional weekends and participation in the on-call rota.

The role includes participation as 3rd on call within the escalation structure. This is a support-level position intended primarily to provide remote guidance and advice where 1st and 2nd on-call have not resolved an issue. Site attendance would only be required in exceptional circumstances. This responsibility forms part of the role and does not attract additional remuneration.

• Oversee PPM (Planned Preventative Maintenance) and reactive tasks
• Ensure Planet FM system is accurate and current
• Conduct quality audits and compliance reviews
• Provide technical guidance and troubleshoot building system issues
• Lead maintenance staff, conduct reviews, and develop performance plans
• Coordinate contractors and third-party service providers
• Draft, manage, and optimise site maintenance budgets
• Track spending and invoicing; ensure value for money in contracts
• Ensure statutory and contractual compliance
• Respond to service user needs and manage site downtime risks
• Prepare reports as per Quality Management System (QMS)
• Oversee site team of mobile engineers

• Managing contractor experience
• Water governance training and experience
• C&G Level 2 or Level 3 NVQ or Diploma in Plumbing
• C&G Level 2 or Level 3 NVQ or Diploma in Heating and Ventilation and Air Conditioning or refrigeration
• City & Guilds 2330/2365 Level 3
• City & Guilds 2357/5357 Level 3
• IET Wiring Regulations (BS 7671) 18th edition
• Fire Training and experience

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.