Customer Liaison Officer

Location: Rochdale
Salary: £26,000 - £29,000 per annum + Company Car or Car Allowance
Start Date: ASAP
Working Hours: Monday to Friday, 8:00am - 4:30pm

I am currently working with a well-established property maintenance company who is seeking an experienced Customer Liaison Officer to join their team on a long-term project in Rochdale
. This is a permanent opportunity offering stability, excellent working hours, and the chance to play a key role in resident engagement and customer satisfaction.

As the Resident Liaison Officer, you will act as the main point of contact between residents, site teams, and the client, ensuring clear communication and a positive customer journey throughout the works.

• Act as the primary liaison between residents, the Scheme Manager, and the client
• Build strong relationships with residents and address concerns professionally
• Monitor, manage, and resolve resident complaints effectively
• Work closely with the Site Project Manager to maintain clear communication on site
• Coordinate and deliver social value and community engagement events
• Collate and analyse customer satisfaction surveys
• Support conflict resolution and ensure minimal disruption to residents

• Minimum 2 years' experience as a Customer Liaison Officer (or similar role)
• Strong customer service and communication skills
• Confident dealing with residents in live environments
• Organised, proactive, and able to manage sensitive situations professionally
• Experience with in property services or construction is highly desirable

• Permanent role
• Supportive team environment with long-term project stability

Key terms: Customer Liaison Officer, RLO, TLO, CLO, Property Services, Construction, Customer Care, North West, Manchester, Rochdale