Resident Liaison Officer

Resident Liaison Officer

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Location:

Halifax / Bradford  
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Hours:

Monday to Friday, 8:00am – 4:30pm
💰 Pay: £14.00 per hour / Car Allowance: £10.00 per day / Business Mileage: 25p per mile
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Contract:

Temporary ongoing – with the potential to go permanent

We are seeking a dedicated and professional Resident Liaison Officer (RLO) to act as the key point of contact between residents and site teams during improvement works. This is a customer-focused role requiring excellent communication skills, empathy, organisation, and the ability to manage sensitive situations effectively.
The successful candidate will ensure residents are fully informed, supported, and confident throughout the works programme.

Key Responsibilities:

Contact residents prior to works commencing to arrange access and ensure they are fully aware of:
The scope of works
Timescales
Details of the workforce carrying out the works
Maintain a high standard of customer care for residents whose homes or external environments are being worked on.
Liaise closely with site management and keep residents informed throughout all stages of the project.
Offer advice and practical solutions to resolve any issues that may arise.
Investigate and assist in resolving Stage One complaints relating to works programmes. Where necessary, escalate and fully brief the Customer Services Manager.
Issue and explain Resident Information Packs, ensuring all key details are clearly understood prior to works starting.
Co-ordinate and implement support plans following individual or project-specific impact assessments.
Ensure residents are inducted in health and safety procedures while works are ongoing.
Ensure communications are available in languages other than English where required.
Assist in collecting and recording customer satisfaction data as requested by the Customer Services Manager.
Conduct regular liaison before, during, and after works via letter, email, telephone, and home visits.
Ensure adherence to all customer service policies and procedures.
Maintain accurate records and complete all required administration.

Requirements:

✅ The ideal candidate will have:
✅ Excellent communication and interpersonal skills
✅ Strong organisational and administrative abilities
✅ Experience in customer service, housing, construction, or a similar environment (desirable)
✅ The ability to handle complaints professionally and calmly
✅ A proactive, solution-focused approach
✅ Full UK driving licence and access to a vehicle

📩 Interested? Apply now

Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy