Care Coordinator

Overview

Care Coordinator - Complex Care

Advantage Healthcare:
Rochdale OL11 2UP

Salary £25,584

Monday to Friday 9am - 5pm with additional on call duties on a rota basis

Care Coordinator

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community.

At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code canceled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

• Career Growth:
  Leadership opportunities with a trusted sector leader.
• Support:
  Access to top experts and innovative systems.
• Recognition: “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

• Previous Care Coordinator experience
• Excellent attention to detail
• Excellent time management and communication skills
• A true problem solver and able to think outside of the box
• Self-motivated, responsible and able to act on your initiative.
• To be organised and flexible

• NVQ/QCF Care at Level 3 or be willing to work towards this qualification
• Be prepared to undertake other training that would benefit you in the role.