Medical Receptionist

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in an courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

In this role, you'll be the first point of contact for patients, managing appointments and enquiries with warmth and efficiency. You'll handle patient records with the utmost confidentiality and ensure that all information is treated with care and discretion. Safeguarding is also a vital part of your responsibilities, helping to create a safe and supportive environment for all patients. Your role is key in maintaining trust and ensuring the smooth, secure running of the practice.

Our practice is a thriving, patient-centred organisation serving a community of over 10,000 patients. We are led by five dedicated partners and supported by salaried doctors, alongside a skilled Practice Business Manager and Deputy Manager. Our clinical team includes Advanced Clinical Practitioners, Nurses, and Healthcare Assistants, all working closely with a friendly and professional team of reception administrators. We pride ourselves on fostering a welcoming and supportive atmosphere where teamwork and respect are at the heart of everything we do.

We are committed to delivering high-quality care with a strong work ethic, valuing each member's contribution and encouraging continuous learning and development. Joining us means becoming part of a community that truly cares not only about our patients but about your growth and wellbeing too. We offer a supportive environment where your skills will be valued and your career can flourish.

Front Desk/s and General Duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Book appointments and telephone consultations as necessary

Receive patients at the Reception Desk during surgery hours and send patients down to appropriate clinician

Dealing with emergences as they arise (eg. Arranging ambulances)

Signing in all visitors to the practice

Hand out repeat prescriptions and sick notes and any other paperwork as necessary

Deal with requests for interpreters

Handing out new patient registration pack to newly registering patients

Answering internal telephone calls

Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same

Adhere to all practice policies and procedures

Clearing your work area when you have finished

Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Business Manager

Visit Desk

Deal with requests for visits and obtain all relevant information

Print off the necessary paperwork for each visit request

Distribute the visits equally amongst the Doctors

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Admin Duties

Receive and make telephone calls as required.

Book appointments and telephone consultations for Emis Tasks and Docman Workflow as requested by the Doctors

Open incoming mail and distribute as appropriate

Scan all hospital letters, results and any other correspondence as necessary into patient records

Dealing with EDTs

Adhere to all practice policies and procedures

Undertake any other additional duties appropriate to the post as requested by the Partners or Practice Manager

Daily checking of mail box

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such…