Care Coordinator

Job Description

Location:

Community Careline Services, Roche House, 75-77 Drake Street

We are seeking a highly organised and experienced Care Coordinator to join our Home care branch in the Rochdale area. The ideal candidate will have strong local knowledge, exceptional communication skills and proven experience in coordinating home care services. You will play a key role in supporting both our care team and service users, ensuring high-quality care is delivered efficiently and compassionately.

This role does not currently support sponsor ships
, but may lead to sponsorship opportunities in the future.

The successful candidate will be an outgoing and empathetic individual with excellent communication skills who enjoys empowering and supporting others. If you are passionate about delivering care that meets the needs of individuals and have experience in domiciliary care, we want you to join our team as a Care Coordinator.

Being a Care Coordinator is more than just managing rotas. You will support the Manager with business growth and ensure we consistently deliver the highest standard of care. Your role is fundamental to matching customers and carers based on both availability and personality, ensuring personalised care every day.

• Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
• Build and maintain strong relationships with service users, families, and external professionals.
• Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding, and compliance checks.
• Support the Registered Manager with allocation of care packages and staff deployment.
• Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
• Handle incoming queries and resolve issues promptly and professionally.
• Participate in the on-call rota, providing support to staff and service users outside normal working hours.
• Ensure accurate record-keeping in line with regulatory and company standards.
• Contribute to staff training, development, and supervision as required.
• Support quality assurance processes and help maintain compliance with CQC regulations.

• Previous experience as a Care Coordinator or similar role in domiciliary care.
• Strong understanding of care sector regulations and best practice.
• Excellent organisational, time-management, and problem-solving abilities.
• Confident IT skills, including use of care management systems.
• A good knowledge of the Rochdale area or being locally based (Preferred).
• Ability to work under pressure and respond effectively to changing priorities.
• Strong communication and interpersonal skills.
• A caring, compassionate approach and commitment to high standards of care.
• Full UK driving licence and access to a vehicle.

We are a family-run business providing quality residential care homes and support services to older people and those living with dementia. We built our first residential care home in the early 1980s when we noticed that many care homes were set up in old converted buildings that didn’t always lend themselves to meeting the wide-ranging needs of those with age-related difficulties or dementia.

We built the home brick by brick to create first‑rate, safe and homely accommodation in a community setting. Since those early days, we have grown our business in order to meet the need for first‑class, quality care and support for our ageing population. We now have four residential care homes for older people, Pendle Brook, Coniston House, Royley House and Bank Hall.

We specialise in catering for the needs of those with dementia as well as offering a fantastic daycare service, flexible respite care facilities and a home care service providing support to people living independently in their own homes.

Exceptional care homes don’t stay special on their own. Our dedicated teams make sure every one of the people in our care has a great experience, every time. Our success relies on the professionalism, commitment and caring nature of each and every team member and we’re always looking for similar-minded…