Operational Quality Improvement Manager

Operational Quality Improvement Manager

We are looking for a highly organised individual who thrives in a fast‑paced environment to support our Operations team. Every healthcare system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest standard of care via a systematic, coordinated and coaching approach and for these standards to be sustained.

You will be responsible in supporting the Clinical Director to deliver the Exemplar Quality Strategy – these themes include:

• Clinical Excellence
• Sustainable outstanding quality
• Digital Transformation

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have over 60 care homes across England that support adults living with complex mental health needs, dementia, neuro‑disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.

As an Operational Quality Improvement Manager with Exemplar Health Care, you’ll:

Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.

Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):

• Nutrition and Hydration (including dysphagia and diabetes)
• Tissue Viability
• End of life (to include verification of death)

Follow an improvement strategy per service focusing on compliance and effectiveness of:

• Quality Assurance (to include clinical stats management, RCA and follow up)
• Care plans and risk assessments

Support CNMs to update action plans following an Internal Inspection or any external inspection.

Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.

Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.

Support the implementation of new initiatives to improve Service User quality of life.

Download the job description for a full list of responsibilities.

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also be:

• Registered nurse, ideally with a nursing degree.
• Evidence of further professional development in relation to care, management or quality.
• Ideally a coaching qualification, able to coach and motivate others.
• Strong background in action planning and Service User care focus.
• Excellent written and verbal communication skills.
• Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
• Able to work collaboratively across the business.
• Able to travel to all locations of the business.

We offer great rewards and perks including:

• Excellent supervision, peer support, learning opportunities and career prospects
• Retail and lifestyle discounts
• Free DBS check
• Electric car salary sacrifice scheme
• Paid NMC membership
• Paid access to the RCNi Learning platform
• 24/7 counselling and support
• Blue Light Card eligibility.

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, you can call our Nurse Talent Specialist Nicole on  or email

Please note, this role is not eligible for sponsorship. Candidates without an existing visa or right to work in the UK are unlikely to be suitable for the post.

Exemplar Health Care began as a healthcare consultancy and training firm. But we soon saw a gap in the sector: a lack of care homes for younger adults living with complex needs. That insight shaped the mission we still live by today - to transform complex care and provide fulfilling opportunities for the people who need it most. We’re now proud to have more than 60 care homes across England, providing nursing care for adults living with dementia, neuro‑disabilities, mental health conditions, and physical disabilities.

Whatever experience you bring, there are lots of ways you can help us make every day better for the people we support.