Care Coordinator

Job Summary

We are seeking a highly organised and experienced Care Coordinator to join our Home care branch in the Rochdale area. The ideal candidate will have strong local knowledge, exceptional communication skills, and proven experience in coordinating home care services.

This role does not currently support sponsor ships, but may lead to sponsorship opportunities in the future.

Being a Care Coordinator is more than just managing rotas. You will support the Manager with business growth and ensure we consistently deliver the highest standard of care. Your role is fundamental to matching customers and carers based on availability and personality, ensuring personalised care every day.

We are a family‑run business providing quality residential care homes and support services to older people and those living with dementia. Our ongoing success is due to our focus on personalised care and support, and to the team members who provide that support. We built our first residential care home in the early 1980s and have since grown to four homes:
Pendle Brook, Coniston House, Royley House and Bank Hall. We specialise in catering for those with dementia, offer a full day‑care service, flexible respite care and a home‑care service supporting people living independently.

All staff receive mandatory training such as safeguarding of vulnerable adults, first aid, infection control, end‑of‑life care, health & safety, safe handling of medicines and dementia care.

• Coordinate and manage daily care schedules, ensuring all service users receive timely and appropriate support.
• Build and maintain strong relationships with service users, families and external professionals.
• Oversee and participate in the recruitment process for care workers, including shortlisting, interviewing, onboarding and compliance checks.
• Support the Registered Manager with allocation of care packages and staff deployment.
• Manage rotas effectively, ensuring appropriate coverage while maintaining continuity of care.
• Handle incoming queries and resolve issues promptly and professionally.
• Participate in the on‑call rota, providing support to staff and service users outside normal working hours.
• Ensure accurate record‑keeping in line with regulatory and company standards.
• Contribute to staff training, development and supervision as required.
• Support quality assurance processes and help maintain compliance with CQC regulations.

• Previous experience as a Care Coordinator or similar role in domiciliary care.
• Strong understanding of care sector regulations and best practice.
• Excellent organisational, time‑management and problem‑solving skills.
• Confident IT skills, including use of care management systems.
• Full UK driving licence and access to a vehicle.
• Ability to work under pressure and respond effectively to changing priorities.
• Strong communication and interpersonal skills.
• A caring, compassionate approach and commitment to high standards of care.
• Good knowledge of the Rochdale area or being locally based (Preferred).

• Ability to work as part of a team and independently.
• Skilled in logistics and highly organised.
• Excellent oral and written communication skills.
• Willingness to work towards a QCF (NVQ) Level 3 in Care.

Rochcare offers a competitive salary and values the continuous hard work of our employees. As a family‑owned and managed company, we recognise and reward employees generously for their dedication to providing exceptional care.