1st​/2nd Line Helpdesk & Desktop IT Support; MSP

Position: 1st / 2nd Line Helpdesk & Desktop IT Support (MSP)
A brilliant opportunity to join a growing team!
Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable.
This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service.
If you're looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.
Position details:

* Working hours:

40hrs per week, Monday to Friday
 
* Salary: £25,000 to £33,000 depending on experience
 
* Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture
Role overview:
 
* This role is ideal for a 1st / 2nd Line Technician with at least 2yrs' experience in an IT helpdesk or support role, you'll be confident troubleshooting a range of technical issues across hardware, software & networking & be comfortable taking ownership of tasks, while supporting others.

Key responsibilities:

* Provide 1st & 2nd Line tech support to both customers & internal users
 
* Troubleshoot & resolve issues related to hardware, software & networking
 
* Escalate complex issues where necessary & follow up to resolution
 
* Mentor & support junior staff, including apprentices
 
* Maintain accurate documentation of tickets, systems & procedures
 
* Support continuous improvement of IT systems & processes
Experience & skills required:
 
* Minimum 2yrs experience in a similar IT support / helpdesk role, within an MSP, with a strong technical knowledge of Windows environments & Office 365
 
* Basic networking understanding (routers, switches, VPNs etc)
 
* Excellent communication skills & a customer-focused approach
 
* Organised, reliable & proactive
 
* Full UK driving licence & transport - Essential & non-negotiable
Desirable:
 
* Relevant IT certifications (CompTIA, Microsoft, ITIL etc)
 
* Previous experience mentoring or training junior team member