1st​/2nd Line Helpdesk & Desktop IT Support; MSP

Role Overview

A brilliant opportunity to join a growing team! Our client is a well-established Managed Service Provider based in Rochdale, known for delivering high-quality IT support & solutions to a diverse client base. As they continue to grow, they are now looking to appoint an experienced Helpdesk / Desktop Technician to strengthen their internal support function. You must have experience of working for an MSP - This is non-negotiable.

This is an ideal opportunity for someone with 2+yrs’ experience who enjoys variety, mentoring junior colleagues & providing outstanding customer service. If you’re looking to join a stable & supportive company where your experience will be valued & your ideas welcomed, this could be the ideal next step in your career.

• Working hours:
  
  40hrs per week, Monday to Friday
• Salary: £25,000 to £33,000 depending on experience
• Benefits: 22 days holiday plus bank holidays, private healthcare, pension scheme, training and development, friendly & supportive team culture

• Provide 1st & 2nd Line tech support to both customers & internal users
• ...

At least 2 years’ experience in an IT helpdesk or support role, with a proven track record of troubleshooting hardware, software & networking issues. Experience working for an MSP is required. Ability to take ownership of tasks, support colleagues, and provide outstanding customer service.