Manager DSV and Parcel Carrier Relations

Job Title

Manager DSV and Parcel Carrier Relations

Hybrid / National Travel Required

The Parcel Carrier Manager is responsible for developing, managing, and optimizing relationships with parcel carriers and delivery partners to ensure market‑leading service, cost efficiency, and commercial performance. The role leads carrier procurement, contract management, performance governance, and strategic development initiatives to support growth across parcel, returns, locker, and final‑mile services.

Working cross‑functionally with Commercial, Operations, Finance, Technology, Customer Experience, and external carrier partners, the role will drive service excellence while identifying opportunities to grow revenue, reduce cost, and enhance customer proposition.

• Act as the primary commercial contact for parcel carriers and logistics partners.
• Build and maintain strong strategic relationships with carrier partners.
• Conduct regular business reviews to monitor performance, service quality, and future opportunities.
• Manage escalations and coordinate resolution of operational issues.

• Lead commercial negotiations with carriers and partners.
• Manage carrier contracts, amendments, renewals, and service agreements.
• Deliver cost‑effective solutions while maintaining service standards.
• Support procurement activities and contribute to long‑term sourcing strategies.

• Develop and monitor carrier KPIs:
  • On‑time delivery
  • First‑time delivery success
  • Claims and loss metrics
  • Customer satisfaction
  • Cost per parcel
  • Returns performance
• Produce regular performance reporting and recommendations.
• Drive continuous improvement plans with under‑performing partners.

• Identify opportunities to expand parcel volumes and services.
• Support development of new solutions including:
  • Parcel lockers
  • Click & Collect
  • Returns services
  • B2B parcel propositions
  • Final‑mile partnerships
• Evaluate emerging carrier capabilities, technologies, and market trends.

• Work closely with operational teams to ensure carrier solutions are scalable and deliverable.
• Support implementation of new services and partner onboarding.
• Ensure operational readiness during peak trading periods.

• Manage carrier‑related budgets and expenditure.
• Monitor commercial performance against targets.
• Identify and deliver cost‑saving initiatives.
• Support business cases and investment proposals.

• Ensure carriers operate in line with contractual, legal, and regulatory requirements.
• Maintain appropriate governance processes and performance reviews.
• Support sustainability and environmental objectives through carrier selection and network design.

• Commercial Leadership Team
• Logistics Operations
• Finance
• Procurement
• Technology
• Customer Experience
• Retail Operations

• Parcel Carriers
• Locker Operators
• Courier Networks
• Third‑Party Logistics Providers
• Commercial Partners

• Service performance against KPI targets
• Achievement of carrier cost targets
• Delivery of contractual savings
• Growth in parcel volume and revenue
• Successful onboarding of new partners
• Customer satisfaction improvement
• Reduction in claims and service failures

• Significant experience within parcel, logistics, carrier management, or transportation sectors.
• Proven track record of commercial negotiation and contract management.
• Experience managing third‑party service providers.
• Strong analytical and financial acumen.
• Ability to influence senior stakeholders internally and externally.
• Excellent communication and relationship management skills.

• Experience with in retail, e‑commerce, or final‑mile logistics.
• Understanding of parcel carrier pricing models.
• Knowledge of locker, returns, and collection networks.
• Experience supporting business growth and new service launches.

• Customer focused
• Commercially driven
• Collaborative
• Data‑led decision maker
• Results orientated
• Continuous improvement mindset
• Strong ownership and accountability

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