V..P Account Manager
Job in
Rochdale, Greater Manchester, OL16, England, UK
Listing for:
PVH (Tommy Hilfiger/Calvin Klein)
Full Time
position
Listed on 2026-07-13
Job specializations:
-
Sales
Account Manager, Business Development, CRM System, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 45000 - 65000 GBP Yearly
GBP
45000.00
65000.00
YEAR
Job Description & How to Apply Below
Position: V.I.P Account Manager
Key Responsibilities
Full Customer Management – 360° Ownership Manage and develop an assigned portfolio of V.I.P. customers. Serve as the main point of contact for all customer needs—commercial, operational, and technical (in coordination with relevant internal teams). Conduct regular business reviews to understand customer needs, strengthen partnerships, and identify growth opportunities. Coordinate internally with Sales, Marketing, Technical Support, Customer Service, and Operations to ensure comprehensive solutions.Sales Growth & Business Development Full responsibility for achieving sales targets within the assigned portfolio. Drive revenue growth through cross‑selling and up‑selling activities. Identify new business opportunities within existing accounts. Lead commercial negotiations and manage pricing discussions where required. Manage and maintain an active sales pipeline and forecast.Product Updates, Presentations & Training Proactively present new products, product updates, and company innovations to customers. Conduct product demonstrations and commercial presentations. Deliver technical and commercial training sessions to customers and their sales/technical teams. Support product launches and market penetration initiatives within the portfolio.Customer Satisfaction & Retention Ensure high levels of customer satisfaction and long‑term retention. Proactively address challenges and prevent commercial escalations. Build strong, long‑term partnerships with key stakeholders. Implement actions to reduce churn and increase customer loyalty.CRM Documentation & Reporting Ensure full and accurate documentation of all activities in the CRM system (meetings, opportunities, quotations, forecasts, follow‑ups, etc.). Maintain updated sales pipeline and forecasting data. Provide regular performance, customer insights, account updates, market feedback and activity reports to management.Qualifications
5+ years of experience in Account Management, Customer Success, Business Development, or similar customer‑facing roles within the technology or security industry. Proven ability to manage customer relationships and drive business growth within an assigned portfolio. Strong business and product understanding, with the ability to translate customer needs into business opportunities and value. Ability to deliver product presentations, demonstrations, and training sessions to customers.
Experience working with CRM systems and sales management tools. Commercial mindset and results‑driven approach. High level of ownership, accountability, and customer orientation.
Fluent English – mandatory (spoken and written, high proficiency). Additional languages – advantage.
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