Inside Sales Representative

• Develop business opportunities by seeking and identifying new accounts, proactively contacting new potential clients, building relationships, and providing information, explanations, and quotes.
• Verify marketing leads and convert them into qualified sales leads
• Proactively identify and pursue new leads using available sales and marketing tools
• Act as the first point of contact for new leads, creating engagement and building interest in RISCO products and solutions
• Build and expand a regional sales pipeline alongside the respective Sales Manager
• Support sales activity and arrange customer meetings, demonstrations, and training sessions with Sales Managers where required
• Understand the needs and requirements of clients and propose appropriate training solutions/programs
• Provide support and advice on the Risco products and maintain a good understanding of relevant competitor products and market trends
• Promote events, training activities, and special offers to installers through targeted outbound communication
• Provide customer quotes and pricing in line with company policies, escalating approvals where required
• Collaborate with other departments to identify possible improvements / provide offers, training, marketing guidelines, competitor analysis, and other business-related topics
• Proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas to build value proposition.
• Keep records of all client interactions (phone calls, emails, meetings, quotes) updated in the CRM system
• Report customer feedback to relevant managers and participate in weekly meetings, including Risco roadshows and events
• Undertake any other duties reasonably expected by the company

• Previous experience in an Inside Sales / Outbound Sales / Account Management role – a must.
• Knowledge of inside sales techniques (negotiation, cross-selling and upselling) – a must
• Ease on the phone and experience in handling a high volume of daily calls
• Excellent verbal and written communication skills.
• Experience working with CRM systems such as Hub Spot.
• Experience with in the security industry – advantage.

Demonstrates expertise in Inside Sales techniques, including negotiation, cross-selling, and upselling, while effectively managing client relationships and utilizing CRM systems to track interactions and feedback. Proficient in building sales pipelines and providing tailored training solutions to meet client needs.

• Inside Sales Experience
• CRM System Proficiency
• Negotiation Skills
• Client Relationship Management
• Security Industry Knowledge

• Inside Sales Techniques
• Negotiation
• Cross-Selling
• Upselling
• Client Engagement
• Sales Pipeline Development
• Customer Quotes
• Market Trend Analysis
• Training Solutions
• Lead Conversion

• Excellent Verbal Communication
• Excellent Written Communication
• Customer Satisfaction Focus
• Proactive Follow-Up
• Relationship Building

• Security Industry
• Sales Activity
• Customer Meetings
• Competitor Analysis
• Outbound Communication

• CRM Systems
• Hub Spot