Sales Operations Manager

Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size, introversion, extraversion, family background and everything else that shapes you does matter to us. Because they matter to you and are part of who you are.

We're interested in you as an individual and here you'll find opportunities to develop, be recognised and hopefully enjoy yourself along the way. So don't hold back, there is a warm welcome for everyone at Zen and we look forward to meeting you.

We are always happy for you to enquire about part‑time, flexible working or reasonable adjustments, and we will support wherever possible. So please feel free to discuss your preferences as part of the recruitment process.

If you wish to find out more or discuss any details you're not sure about, feel free to get in touch by calling  or if you prefer to send an email, you can to and we will get back to you as soon as possible.

Zen is focused on delivering exceptional value to customers through innovative solutions, operational excellence, and a high-performing commercial team. As we scale, we are looking for a proactive Sales Operations Manager to make our sales organisation faster, better informed, and more predictable.

The Sales Operations Manager will be responsible for optimising sales processes, maintaining CRM integrity, driving reporting and forecasting accuracy, and working with a virtual team to co-ordinate bid responses. This role serves as a strategic partner to Sales Leadership/Teams and collaborates closely with Marketing, Customer Success, Finance, and Product teams.

The ideal candidate combines analytical rigour with strong business acumen and works with a bias for action - spotting problems and bringing solutions rather than waiting to be tasked. They are curious about AI, actively experiment with new tools to raise the speed and quality of their own work, and thrive in a fast‑paced, growth‑oriented environment.

• Design, document, and continuously improve sales processes across the revenue funnel - proactively hunting out bottlenecks and owning the changes that fix them, measured on productivity and conversion impact.

• Drive adoption of best practices across the sales organisation.

• 2 x Life Assurance Cover, with option to flex upwards
• 25 days Annual leave, rising to 30 days with length of service, with the option to purchase up to 5 more.
• Access to private Medical Healthcare and a Healthcare Cash Plan
• An extra day off for your birthday
• Car salary sacrifice scheme
• Continuous learning and development
• Discounted Mobile plans
• Flexible and Hybrid working
• Free onsite parking
• Internal coaching and mentoring opportunities
• Onsite Contemplation and Prayer room
• Onsite Electric Car Charging points
• Optional flexible critical illness cover
• People-friendly policies
• Recognition awards where we celebrate the most awesome people
• Retail discounts
• Salary sacrifice Pension- minimum of 3% Employee contributions for a 5% Employer contribution
• Six monthly salary reviews
• Subsidised Nursery fees
• Subsidised Onsite Restaurant
• Superfast Free Reliable Broadband
• Travel Loan and Ride2
  
  Work Schemes
• Two days' paid leave per year for voluntary work