Well- Support Officer

Do you have a passion for helping people? Are you a great listener who enjoys providing practical information, guidance and support?

We're looking for a Carers Information & Support Officer to join our dedicated team and help unpaid carers access the information, services and support they need to look after their well‑being while caring for others.

This is an opportunity to join an organisation where people genuinely care about the work they do, the communities they serve, and each other.

As a Carers Information & Support Officer, you'll work directly with unpaid carers, helping them to understand their rights, navigate services, access support, and build confidence in their caring role.

You’ll provide information, advice and guidance through a variety of channels, helping carers feel heard, valued and connected.

Key responsibilities include:

• Providing information, guidance and practical support to unpaid carers.
• Carrying out carer conversations and assessments of need.
• Signposting and referring carers to appropriate services and resources.
• Developing positive relationships with carers, partners and community organisations.
• Promoting carer services through community outreach and engagement.
• Maintaining accurate records and monitoring outcomes.
• Supporting carers to improve their health, wellbeing and resilience.

We're looking for someone who:

• Is passionate about supporting people and making a positive difference. Has excellent communication and listening skills.
• Can build trust and rapport with a wide range of individuals.
• Is organised and able to manage a varied workload.
• Has good IT and record‑keeping skills.
• Works well independently and as part of a team.
• Understands the challenges faced by unpaid carers (through work, volunteering or personal experience).

Experience in health, social care, community services, advice, support work or customer‑facing roles would be beneficial, but equally important are your values, empathy and commitment to helping others.

N-Compass has been recognised as one of the UK's Top 100 Medium Workplaces for Well-being and for Develop met.

When you join us, you’ll find:

• A supportive and inclusive team culture
• Hybrid and flexible working opportunities
• A strong focus on employee wellbeing
• Ongoing learning and development opportunities
• Values‑led leadership and supportive managers
• Opportunities to share ideas and shape services
• A workplace where every colleague is treated with respect and kindness

We're looking for people who share our values and are committed to:

• Putting people first
• Acting with integrity
• Embracing diversity and inclusion
• Striving to make a positive difference every day

Successful applicants will be required to undergo an enhanced DBS check.

This role may be closed prior to the advertised closing date, dependent on applicant numbers, therefore early applications are advised.

n-compass is an equal opportunities employer. If you require any adjustments to participate in the recruitment and selection process, please contact a member of our People Services Team using the details on our website.

Registered Charity Number: 1128809

Key words:
Well-being;
Support, Unpaid Carers;
Support worker;
Social Worker; charity; third sector