ServiceNow Developer

Location: Heywood

Job Description:

Service Now Developer (Associate Level)
Overview We are seeking an Associate Service Now Developer to join a dynamic Agile delivery team supporting NHS England (NHSE). This role is focused on designing, developing, and optimising Service Now solutions to improve business processes, enhance automation, and future-proof digital services.
The ideal candidate will have strong hands-on experience with the Service Now platform, particularly within ITSM and CSM modules, and a proven ability to deliver high-quality solutions in a regulated or public sector environment.

Key Responsibilities Service Now Development & Delivery
Analyse business requirements and translate them into scalable Service Now solutions
Configure and customise Service Now applications in line with best practices
Develop Proof of Concepts (POCs) to validate solutions prior to deployment
Implement new modules, platform enhancements, and architectural changes
Design and build integrations with third-party systems where required

Process Optimisation & Automation
Identify opportunities to streamline and automate workflows
Deliver solutions that improve operational efficiency and user experience
Support innovation using Service Now capabilities, including Now Assist features

Quality & Standards
Collaborate closely with QA teams to ensure robust, high-quality deliverables
Follow Service Now coding standards, design principles, and community guidelines
Ensure solutions are scalable, secure, and aligned with long-term platform strategy

Stakeholder Collaboration
Work within Agile frameworks (Scrum, PI planning) to deliver iterative improvements
Engage with technical and non-technical stakeholders to gather and refine requirements
Communicate effectively across teams to ensure alignment and successful delivery

Reporting & Insights
Develop dashboards and reporting capabilities within Service Now
Provide insights to support operational decision-making and performance tracking

Required Skills & Experience Essential
Proven experience working with the Service Now platform (development, configuration, and customisation)
Strong understanding of Service Now capabilities and architecture

Experience with :
IT Service Management (ITSM)
Customer Service Management (CSM)
Exposure to Now Assist (AI-driven capabilities) within Service Now
Experience delivering solutions in UK public sector or regulated environments
Solid understanding of Agile methodologies and delivery frameworks
Strong communication and stakeholder management skills

Desirable Skills

Experience with Service Now integrations and advanced platform features
Broader module exposure beyond ITSM/CSM
Agile certifications or formal training (e.g. Scrum)
Qualifications & Certifications
Relevant Service Now certifications such as:
Certified System Administrator (CSA)
Certified Application Developer (CAD)
CIS-ITSM / CIS-CSM (preferred)
Additional certifications are advantageous

Location & Travel
Hybrid working model
Travel to client offices in London, Leeds, and Exeter as required
Quarterly PI planning sessions
Occasional in-person workshops
Some overnight stays may be required
Travel and expenses are not billable