Mortgage Loan Officer

Location

3250 S. Rochester Rd, Rochester Hills, MI 48307

Our Mortgage Loan Officers strive to make an impact on their client’s lives by providing the most up‑to‑date mortgage information to help them meet their financial goals. The role involves increasing a client’s mortgage loan portfolio by developing business contracts; attracting mortgage customers, completing the mortgage loan process, and closing. We seek outgoing, sales‑oriented applicants with strong client‑service abilities.

• Advise and educate clients on the home‑buying or refinance process and how to better manage their mortgage needs.
• Meet mortgage loan operational standards by contributing mortgage loan information to strategic plans and reviews; implementing production, productivity, quality, and customer‑service standards; resolving problems; identifying mortgage loan system improvements.
• Assist in the preparation of credit information necessary to establish qualifying range, including such factors as applicant’s assets, credit experience, and income, based on predetermined standards.
• Keep record on file of credit transactions, inquiries, pending loans, Loan Activity report by representative, and Daily Loan Listing.
• Attract new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers.
• Complete mortgage loans by monitoring collection, verification and preparation of mortgage loan documentation; scheduling and completing mortgage loan closing.
• Exhibit excellent interpersonal and persuasion skills.
• Perform functions accurately and in a timely manner.
• Perform additional duties as assigned.
• Become an advocate of The Michigan First Way, supporting all facets of it, including full fulfillment of Our Promise, 5 STARS Service, SOLVE IT, and our ISMs. Foster a positive demeanor and image through professional representation in all contacts with both team members and members. Consistently reflect and display each of our “ISMs” in daily job performance, as well as in all business interactions while executing on our goals and initiatives.
  
  Learn and utilize EMEC (Every Member’s Experience Counts) in day‑to‑day responsibilities when communicating with members only.

• High school diploma, BA degree in Finance, Accounting or Economics preferred.
• Previous experience in financial software or sales is a plus.
• Passion, great communication skills, self‑motivation, positive and competitive attitude.
• Detail‑oriented.
• Ability to effectively present information in one‑on‑one and small group situations.
• Ability to operate standard office equipment, including proficiency with financial calculations and operational software desired.
• Must have more skills than just telemarketing experience. Organic lead generation and Social Media efficiency is essential to loan originators’ long‑term prosperity.

Michigan First Credit Union was founded more than 90 years ago by educators and delivers world‑class service to more than 160,000+ members at our branches throughout the State of Michigan, and we’re still growing! We offer financial solutions for every life stage and seek to positively transform our members’ lives through personalized service that meets their unique needs.

Simply put, Michigan First Credit Union’s sole mission is to provide the highest quality member experience. Working here, you’ll get to participate in a strong culture, centered around service, professionalism, and growth.

• 500 team members
• 32 locations spanning the Lansing area, Grand Rapids and Metro Detroit
• Industry leader in community support and charitable giving through the Michigan First Foundation
• Member Services Call Center operates 24/7/365
• Over $1.5 Billion in assets

• 2024 Best & Brightest in the Nation
• 2024 Best & Brightest in Metro Detroit
• 2024 Best & Brightest in West Michigan
• 2024 Best Credit Unions to Work For
• 2024 Crain’s Cool Places to Work
• 2024 Detroit Free Press Top Workplaces
• 2024 Michigan Veterans Affairs Agency - Certified Veteran Friendly Employer - Bronze Level
• 2021 Credit Union of the Year by NAFCU (National…