Branch Operations Manager

Job Overview

The Branch Operations Manager is responsible for overseeing and coordinating all day-to-day operations and people within the branch. Ensuring the delivery of high-quality, high-performing service support to our customers, both external and internal. This position is the face of the branch, helping local personnel in coordination with the corporate office to focus on safety, employee engagement, customer satisfaction, performance, profitability, and sound asset management.

• Minimum 5 years’ experience in materials handling operations
• Minimum 3 years’ leadership experience
• Financial acumen desired
• Proven experience with customer-driven roles
• Excellent interpersonal and verbal communication skills
• Highly motivated with exceptional organizational, interpersonal, and communication skills, both oral and written
• Team-oriented professional who can handle multiple projects in a fast-paced environment
• Demonstrated ability to lead, train, mentor, and implement best practices among reports
• Proficient in MS Office Suite (required)

• Oversee operations to ensure efficiency, quality, customer satisfaction, and cost-effective management of resources
• Establish and implement safety programs in line with company values and programs
• Responsible for day-to-day management of the business to achieve the budgeted operating profit and working capital targets
• Develop and oversee all branch operations including new, used, rental, service, parts, transportation, etc.
• Manage internal and external property and system installations and repairs, including systems and landscaping
• Provide support and direction to sales and sales support teams
• Collaborate with leadership to implement new or improve existing processes
• Suggest/recommend tools, equipment, procedures to increase revenues and efficiencies
• Measure and analyze employee performance and operational metrics
• Provide mentoring and guidance to employees
• Establish a work environment conducive to maintaining good employee morale

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Management and Manufacturing
• Industries:
  Machinery Manufacturing