Account Manager

Position: Account Manager (Permanent)
Location: Borstal

Account Manager | Food Manufacturing | Customer Focused Role

Location:

Medway, Kent
Salary: £36,000 - £42,000

Hours:

Monday to Friday
Are you customer driven, highly organised and confident managing relationships in a fast paced commercial environment?
A growing food manufacturing business is looking for a proactive and people focused Account Manager to join their Commercial team. This role plays a key part in building strong, long term customer relationships, ensuring excellent service levels and supporting revenue growth across the business.
This is a great opportunity for someone who enjoys being customer facing, thrives on collaboration and wants to develop their commercial skill set within a supportive and ambitious business.
What You’ll Be Doing

• Act as the main point of contact for customer queries, issues and order updates

• Build and maintain strong relationships through regular customer meetings and clear communication

• Manage customer expectations by providing accurate updates on orders, timelines and business activity

• Resolve customer issues and complaints, escalating internally where required to ensure timely resolution

• Work cross functionally with Production, NPD, Logistics, Procurement and Sales to ensure orders are delivered on time and in full

• Support production planning by relaying customer forecasts, requests and scheduling information

• Work closely with Sales and Account Owners to provide consistent communication across all aspects of the account

• Develop a strong understanding of customer needs to identify opportunities for growth within existing accounts

• Support quotation activity, NPD reformulations and pricing where required

• Process sales orders and develop strong working knowledge of internal systems

• Track KPIs, customer satisfaction and account performance to drive continuous improvement
What’s In It for You

• Opportunity to work in a highly collaborative commercial team

• Exposure to customers, NPD and cross functional projects

• A fast paced environment with real opportunity to develop commercially

• Supportive culture focused on continuous improvement and right first time delivery
Your Background

• Experience in a similar account management, customer service or commercial role

• Strong people skills with the ability to build relationships at all levels

• High attention to detail with excellent organisational skills

• Comfortable working cross functionally and managing multiple priorities

• Confident using Excel and business systems

• Analytical mindset with the ability to manage reporting, pricing and cost considerations

• A proactive, solutions focused attitude with strong communication skills

• Ability to work under pressure in a fast paced environment
Join a Business That Invests in You
You will be joining a growing food manufacturing business that values collaboration, ownership and customer excellence.

This role offers the chance to play a key part in customer success while developing your commercial and relationship management skills.
If you are looking for a role where you can build relationships, add value and grow your career, we would love to hear from you.
Apply today and get in touch with Caitlin at Found Food and Drink