Relief Staff Administrator

East House is a dedicated non‑profit organization committed to supporting individuals on their journey to recovery. We provide comprehensive services, including residential support, counseling, peer support and community outreach to empower individuals to overcome mental health and substance use disorders and lead fulfilling lives. Our mission is to foster a supportive environment that promotes healing and long‑term recovery.

The Relief Staff Administrator plays a critical leadership role in ensuring consistent, high‑quality staffing coverage and effective day‑to‑day residential operations across East House programs. This position is responsible for the recruitment, training, scheduling, supervision, and performance management of Residential Relief Staff, while also supporting site operations, staff compliance, documentation, and recovery‑oriented programming in collaboration with Residential Management, Human Resources, Learning & Development, and Quality Assurance.

• Collaborate with Human Resources to develop and implement outreach and recruitment strategies.
• Screen resumes, conduct initial candidate assessments, and coordinate interviews.
• Maintain timely communication with candidates.
• Verify qualifications and compliance requirements.
• Develop sustainable recruitment systems.

• Ensure staff complete onboarding and regulatory training.
• Develop and facilitate core and role‑specific training.
• Build a cross‑trained relief staff workforce.

• Assess staffing needs across residential programs.
• Schedule relief staff to ensure adequate coverage.
• Monitor minimum work‑hour requirements.

• Provide supervision, coaching, and feedback.
• Conduct evaluations and implement performance improvement plans.
• Ensure policy compliance.

• Monitor documentation and site operations.
• Participate in incident review.
• Support recovery‑oriented programming.

• Ensure compliance with policies and regulations.
• Collaborate with Quality Assurance on corrective actions.

• Follows all applicable policies, federal and state laws, and East House compliance standards.
• Collaborates with the Office of Ethics, Compliance & Quality to address non‑compliance, and document corrective actions.

Note:

This job description may not cover all job duties and is subject to change without notice. Job duties, responsibilities, and/or activities may change at any time with or without notice.

• Represents the organization professionally and aligns with its mission.
• Performs work with integrity and in compliance with established processes, procedures, and regulations.

• Takes responsibility for all work activities and personal actions.
• Follows through on commitments; implements decisions that have been agreed upon.
• Maintains confidentiality with sensitive information.
• Acknowledges and learns from mistakes without blaming others.
• Recognizes the impact of one’s behavior on others.

• Values and appreciates the unique backgrounds, experiences, and perspectives of every individual.
• Actively includes others in conversations and decision‑making, fostering connections by learning about others’ interests, and celebrating achievements to make individuals feel valued.
• Listening without judgment, communicating and interacting politely and civilly, and acknowledging others’ contributions to show appreciation and build trust.
• Offering help, encouraging collaboration, and creating safe spaces where everyone feels comfortable sharing ideas and concerns.

• Manages day‑to‑day operations efficiently.
• Focus on process improvements and optimization.
• Provides and receives constructive feedback in a respectful manner and uses feedback to learn and improve both individually and as a team.

• Develops and maintains positive relationships based on trust, respect, and mutual support.
• Builds and leads high‑performance teams and…