Receptionist, Customer Service​/HelpDesk

Position:
Veterinary Receptionist (Part‑time, maternity cover).

Location:

Medway City Veterinary Centre.

Contract:

FTC – 1 year. Shift Pattern:
Wednesday & Friday, 9.5 hours each day (8am–7:30pm).

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in‑person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System Utilisation: Organise patients using the in‑house system efficiently.
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries.
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client Care: Ensure that every client feels welcomed and valued at our practice.

• Previous experience: Receptionist background is required; veterinary setting experience is a bonus.
• Resilience: Ability to handle emotional situations with grace.
• Communication: Strong communication skills paired with genuine empathy.
• Customer Service: Outstanding customer service experience with the public.
• Attitude: Positive attitude and superior teamwork abilities.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office and database systems.

• Salary: Aligned with the National Minimum Wage.
• Annual Leave: Five weeks’ annual leave (pro rata) per annum, plus bank holidays.
• Long Service Award: Extra day of annual leave for each year of service (up to 5 additional days).
• Staff Discount: Discount scheme on Veterinary bills and care.
• Discount on Animed Direct: Online dispensary discounts on pet medicines, products and food.
• Employee Assistance Programme: Confidential wellbeing support.
• Career Development: Structured path to develop skills and advance within CVS Vets.

We are dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We are committed to building a workforce that reflects the diverse communities we serve.