Mortgage Compliance Quality Assurance Coordinator

Mortgage Matters - Wards of Kent

Start Date: ASAP

Basic Salary: £25,000

Location: Medway City Estate

Hours: Monday to Friday 8:30am to 4:30pm

• 33 days paid Holiday (Plus an additional day off for your birthday)
• Pension
• Life Insurance
• Company Rewards and Incentives
• Employee Assistance Scheme
• Free onsite parking
• Sponsorship for charitable entry events

At Mortgage Matters and Arun Estates (our parent company) we need people who genuinely enjoy helping people and want to do a great job, day in day out.

A mortgage is probably the most expensive cost any of us will bear. That is why we pride ourselves on giving our mortgage customers the best advice and service possible and a vital part of this is making sure that their mortgage applications are accurate and supported by all the correct details. You will enjoy being relied upon to do a great job and make a difference.

You will be working in a centralised team of compliance professionals under our mortgage services brand,
Mortgage Matters
.

• Review and audit sales files for compliance
• Conduct customer care calls
• Identify and rectify discrepancies in applications
• Ensure all applications are compliant and up to date
• Provide remote support to estate agency branch Mortgage Advisors
• Identify trends and recommend related training needs

• Attention to detail
• Good communication skills
• Self-motivation
• A desire to take accountability and responsibility and recognise the importance of your role
• The ability to prioritise your work
• A great work ethic and focus
• Tenacity
• An understanding of the Mortgage Industry (advantageous although not essential)

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