IT Engineer, IT Support

Are you seeking your next role in IT?

Thinking Technology are seeking to appoint an IT Engineer,who will be primarily based at Maritime Academy, although travel to other sites within the hub may be required to cover absence or provide additional support when required.

The successful candidate will provide advanced, detailedtroubleshooting, support and day-to-day configuration of Infrastructureequipment, systems, and services- within Information Technology (IT) across allof The Thinking Schools Academy Trust and its academies and partners.

You will work with the constructively and proactively withother members of the Trust IT staff and third-party suppliers to ensure thatICT services are supported, assisting with planning, development,implementation, support and testing, and training of colleagues for equipment and services, as directed.

What you will need to succeed:

• Torespond to, both orally and in person, customer comments and complaints,resolving them where possible, escalating as appropriate.
• Tobe calm under pressure, and adjusting to changes in work priorities basedon conflicting operational need, maintaining a positive customer engagement.
• Tobe approachable, communicating with customers ranging from students,staff, directors, governors, guest, and suppliers and contractors,responding to a range of difficult issues and requests.
• Toprovide advanced fault resolution/troubleshooting using multiple sourcesof complex data for issues affecting IT devices and network equipment across all Trust sites.
• Tolead the infrastructure triage, and customer engagement, prioritising workload and tasks independently using defined SLAs, providing detailedupdates for actions taken to assist customers and colleagues.
• To undertake the day-to-day operation of IT devices, servers, LAN, WLAN, and services, under minimal direction, including the undertaking of preventative maintenance and administrative tasks.
• Toanalyse a range of complex system and service logs continuously and proactively, to identify patterns that may indicate underlying issues orthreats and their severity, and triaging effectively.