Shift Lead
Listed on 2026-08-04
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Operations Management, Retail Support
Full-time equivalent £27,709.50 per annum (Inclusive of £XX per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q York - Hull road
This is a keyholder position, with shifts ranging from an earliest start time of 6:00am to a latest finish time of 10:00pm
Every day, we give our millions of customers theideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are.
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes
- Share Save options
- Payroll giving
- Employee Assistance Programme
- Colleague wellbeing benefits and lots more
If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.
#LI-ONSITE
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us .
Discount cardThe one we all love! Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
Share in the success you help create. With our share plans, from just £5 per month, you can build up a savings pot, or use what you save to be a Kingfisher share holder.
Life assuranceIf the worst should happen, Life Assurance ensures those close to you have some protection.
Employee assistance programmeWe offer free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
Salary/BonusWe offer competitive salaries for all roles, and benchmark them, to ensure that we’re getting it right. And, as we value the contribution of all our colleagues equally, whether they are 17 or 70, our rates of pay for each job is the same.
PensionYou’ll have access to the award-winning Kingfisher Pension Scheme, and we’ll put…
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search: