Assistant Operations Manager | NY; DOT

About the Team

At Bermex, we put value on our customer relationships. We are always looking for a way to delight our customers by going the extra mile. Bermex offers expert meter reading services and solutions to utilities and associated organizations throughout the United States, including leak detection, atmospheric corrosion, line location, software service solutions, and water, gas, and electric meter reading. We are looking for motivated individuals who enjoy working independently and love the outdoors to become a part of our team.

The Assistant Operations Manager reports to the Senior Operations Manager s position plays a key role in planning, directing, coordinating, and managing Bermex operations. It acts as a liaison between the field, corporate office, and clients while ensuring operational objectives are accomplished through safety, productivity, work quality, techniques, and profit. The role requires a high degree of organization, excellent time management, and exceptional communication skills.

• Supervise and assist the operations team: coordinate work schedules, oversee projects, support technicians, line locators, and meter readers, assist personnel when goal targets are not met, train employees, and provide supervisory guidance.
• Travel as required, including overnight travel, and walk for long distances (up to 30 miles per day) in various weather conditions.
• Exert physical force moving objects up to 50 lbs when necessary.
• Act as the liaison between field, corporate, and clients: attend and conduct meetings to ensure contract terms are met, start new contracts, assist the sales team, assist upper management, prepare documents, reports, analyses, and presentations, communicate with customers, refer complaints, and facilitate client communication.
• Perform other duties as assigned.

Must Haves:

• Education:
  
  High School Diploma or GED.
• Experience:
  
  2 years of field experience in meter reading, natural gas line locating, or leak surveying.

Nice to Haves:

• Education:
  
  Bachelor’s Degree in Business Management.
• Experience:
  
  3+ years in meter reading, line locating, or leak surveying and at least 1 year of supervisory or management experience.

Your

Skills:

• Ability to multi‑task and work independently or as part of a team.
• Flexible with daily routines and able to assist in meter reading, line locating, or leak surveying when needed.
• Time‑management skills to finish meter reads efficiently.
• Excellent written and verbal communication skills, including interaction with management and customers.
• Professional handling of unhappy or negative customers.
• Attention to detail for problem solving and finding solutions.
• Ability to walk long distances, prepare for varied weather, and perform duties accordingly.
• Strong business acumen.
• Proficiency with Microsoft Office (Excel, Teams, Outlook, etc.).

• Drug/alcohol testing is required for employees working with water, electric or meters.
• Testing required per Non‑Regulatory requirements for such employees.
• Testing required per Federal DOT regulations for employees working with gas meters.

Health and Safety:

• Group health plans including medical, prescription, dental, vision, and other coverage options.
• Company‑paid group life insurance, accidental death & dismemberment insurance, short and long‑term disability.
• Flexible Spending Accounts or Health Savings Account with company match.
• Company‑paid Employee Assistance Program (EAP) for all employees and eligible family members.

Retirement:

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) retirement plan with company match.

PTO Plans (after 90 completed days of service for full‑time employees):

• Paid vacation.
• Paid holidays.
• Paid wedding day.
• Veterans Day paid time off for veterans.
• Paid sick time (New York based positions only).

Perks and

Allowances:

• Company vehicle (for all driver‑based positions).
• Gas card for company vehicle if applicable.
• Company‑provided cell phone or mobile allowance if applicable.
• Boot allowance from approved vendors.
• Daily per diem for travel‑based positions.

Pay for this position is $80 k to $105 k based on experience.