Automotive Service Advisor

Benefits

• 401(k) matching
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance

We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.

• Greet customers promptly and professionally, assessing their vehicle service needs
• Explain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools
• Write detailed service orders and communicate technician recommendations effectively
• Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate
• Manage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations
• Handle cash transactions accurately and process payments securely
• Coordinate with service technicians to prioritize repairs and ensure timely completion of work
• Maintain detailed records of services performed and customer interactions in the dealership management system
• Follow up with customers post-service to ensure satisfaction and address any concerns

• Dealership experience or auto service management background is highly preferred
• Proven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures
• Familiarity with auto estimating software and service writing is advantageous
• Experience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
• Service technician experience or automotive sales background is a plus
• Strong customer service skills with the ability to upsell services effectively
• Knowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components
• Ability to handle cash transactions accurately and maintain professionalism in a fast-paced environment