Sales and Marketing Coordinator

1 week ago Be among the first 25 applicants

River Oaks Assisted Living and Memory Care is hiring a Sales and Marketing Coordinator! River Oaks is a Cardinal Senior Living facility located at 500 E University Dr, Rochester, MI 48307

River Oaks offers:

• The opportunity to work with a great team of professionals to ensure our residents’ needs are met in a quality and safe environment.
• An environment where you can grow, learn and take your skill set to the next level!

Benefits:

• Salary—River Oaks offers competitive wages with a yearly performance merit program. When members of our team go above and beyond, we like to recognize their performance.
• Benefits—We offer a competitive benefits program to include:
  • Weekly Pay
  • Medical, Dental and Vision plans for you and your family
  • Voluntary Benefits including Life Insurance, Short Term Disability Insurance, etc.
  • Paid Time Off
  • Paid Holidays
  • 401(k) with Company Match

The Sales and Marketing Coordinator assists in coordinating inquiries, tours, and admissions in order to assure resident and family satisfaction.

• Identifies and screens prospective residents in both the acute and sub-acute community settings and respond to inquiries by potential residents, family, or placement agencies.
• Follows up on all referrals/inquiries for perspective residents in a timely manner.
• Coordinates internal and external sales processes consistent and aligned with the River Oaks marketing plan.
• Collaborates with the marketing team to identify improvements and develop solutions to address occupancy challenges.
• Schedules and handles all tours, meets with potential residents and their families to determine needs, provide solutions, overcome objections, and plan for move-in.
• Checks available room prior to tours for their presentability.
• Works with Director of Wellness and Executive Director to ensure appropriateness of admissions.
• Works with residents and families on the beginning stage of admission process to ensure efficiency of addressing their needs.
• Responsible for all census development and maintains census requirements as defined by budget.
• Communicates with Executive Director, daily, regarding census, referrals, and admissions.
• Acts as liaison between River Oaks and family members during the pre-admission and admission process.
• Upon admission, refers family members to appropriate Department Manager depending on specific need.
• Provides move-in and new resident information to appropriate team members.
• Responsible to ensure the completion of admission paperwork with the responsible party, family member, power of attorney or resident upon admission.
• Ensures the admission packet is completed in a timely manner (within 24 hours of admission) and that all forms are presented in a neat and organized manner.
• Prepares, maintains, and updates admissions forms packet and instruction booklet for staff to use.
• Develops and maintains effective professional relationships with hospital discharge personnel, Executive Directors, other healthcare centers, physicians, clinics, rehabilitation centers and home care agencies.
• Responsible to determine details which need to be accomplished to re-market the room (ex. walls patched and painted, carpet cleaned, curtains cleaned.) Works with Maintenance staff to see that repairs are finished in a timely manner.
• Assists and completes other projects as assigned by Executive Director and Operations Director.

• Attend and participates all meetings including marketing meetings, staff meetings, projects, special events, committees, and mandatory training as appropriate.
• Maintains knowledge of regulations and River Oaks standards to initiate and develop improved operations.
• Establishes and maintains relationships and contacts with various clubs, community organizations, and groups, give presentations as needed and act as representative of River Oaks.
• Assists in coordination of special events for River Oaks and the local community.
• Maintains professional affiliations and enhances professional growth and development, keeping abreast of latest trends.
• Follow all applicable state regulations.

• Valid…